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Wrong Admin assigned

Wrong Admin assigned

mstgllm
New member | Level 2

I set up our business account yesterday and accidentally assigned someone as admin.  They are no longer with us, however, still have files that I need to access.

 

Can you please tell me how to make myself admin?  I cannot access their email account to change anything and not quite sure how this happened.

 

Thank you!

1 Accepted Solution

Accepted Solutions

Re: Wrong Admin assigned

Jay
Dropboxer
Hi there, generally if you setup someone else as admin, it isn’t possible to gain access to the account, as they are technically the owner.
 
If their email is owned by your company domain, and you can remotely administer it, then you can reset the password for the account to login to it. 
 
Just to check, how did you setup the account? If you set it up yourself, then you should also be an admin on the account. If so, you can easily remove their admin access and grant that access to another user if need be.
 
We always recommend having at least two admins on a team, in case the admin leaves the company and leave users without a way of administering their account.
 
Let me know how it goes!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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2 Replies 2

Re: Wrong Admin assigned

Mark
Super User II
You will need to contact support and ask for help as I'm not sure its going to be easy to do:

www.dropbox.com/support which you can track at http://dropbox.zendesk.com

 


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Re: Wrong Admin assigned

Jay
Dropboxer
Hi there, generally if you setup someone else as admin, it isn’t possible to gain access to the account, as they are technically the owner.
 
If their email is owned by your company domain, and you can remotely administer it, then you can reset the password for the account to login to it. 
 
Just to check, how did you setup the account? If you set it up yourself, then you should also be an admin on the account. If so, you can easily remove their admin access and grant that access to another user if need be.
 
We always recommend having at least two admins on a team, in case the admin leaves the company and leave users without a way of administering their account.
 
Let me know how it goes!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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