cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Check out the Dropbox cheat sheet for getting started in 2021 here!

Dropbox teams & admins

Got a question about your Dropbox Business account? Get help from users like you. Post a question to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

change Dropbox Business to Plus

change Dropbox Business to Plus

New member | Level 2

Today I installed Dropbox on a new laptop. By mistake I chose Dropbox for Business, instead of Dropbox Plus. Now I can't get rid of it. I have tried uninstalling, but that does not work.

 

How do I change back, please, to Dropbox Plus on the new laptop? 

 

Thanks,

 

Mary

3 Replies 3

Re: change Dropbox Business to Plus

Dropboxer

Hey @MLBernard, let's see what we can do here. 

 

If you chose to start a Business team, you changed your subscription, so uninstalling the desktop app wouldn't affect this. 

 

Could you have a look at your Plan tab and let me know what it shows in regards to sort of account that you have?

 

If you could send me a screenshot of it, that would be super helpful. 

 

Looking forward to hearing back from you!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: change Dropbox Business to Plus

New member | Level 2

Hi Lusil

 

I emailed you with a reply, but the message has come back as Undeliverable. So I'll try here. This is what I wrote:

 

A screenshot is below. It says I’m on Dropbox Business Advanced trial.

 

The reason the account is named ‘z’ is that I accidentally hit the Z key on my new laptop when installing Dropbox on it. I don’t want it to be named ‘z’! I hope you can help me to change it back to just ‘Dropbox’—as well as helping me to change my account back to Dropbox Plus, which is what I’ve had since 16 January 2020.

 

Thank you!

 

Mary (screenshot below)

 
 

screenshot.jpg

 

 

Re: change Dropbox Business to Plus

Dropboxer

In that case, you can follow the steps outlined in this Help Center article.

 

Let us know if you have any follow up questions @MLBernard!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Polls
Are you starting new work habits this year?

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?