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change admin on Dropbox Business to a person who already has a dropbox account

New member | Level 2
New member | Level 2

Hi

we have a dropbox business account with one of the original admin accounts linked to an email which is actually an internal email account that cannot receive emails from outside sources.

I've tried to edit it and replace with a new admin email. the email of that person is alreday linked to another dropbox account (not business) and therefore your system won't allow me to make the change as it says the email is alredya taken.

how do I make the change please? 

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Re: change admin on Dropbox Business to a person who already has a dropbox account

Dropboxer
Dropboxer
Hi there @AD1984, thanks for posting your query on the Community!
 
Each Dropbox account is associated with an email address, which would explain why you’re unable to change the user’s account into another one that’s already in use. 
 
For this reason, you could try inviting the account of the user that you’re trying to change into and remove the one that’s associated with the email address that doesn’t receive any emails from the team. 
 
 
I hope this helped to some extent. Let me know if you have any other questions!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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1 Reply 1
Highlighted

Re: change admin on Dropbox Business to a person who already has a dropbox account

Dropboxer
Dropboxer
Hi there @AD1984, thanks for posting your query on the Community!
 
Each Dropbox account is associated with an email address, which would explain why you’re unable to change the user’s account into another one that’s already in use. 
 
For this reason, you could try inviting the account of the user that you’re trying to change into and remove the one that’s associated with the email address that doesn’t receive any emails from the team. 
 
 
I hope this helped to some extent. Let me know if you have any other questions!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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