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fail-safe login with SSO enabled

fail-safe login with SSO enabled

Explorer | Level 4

Hi,

if I set SSO to 'required' what is the procedure to login into the admin portal when SSO breaks for whatever reason (e.g. an outage/misconfiguration on the IdP side?)

Is it possible to define accounts that have some kind of fail-safe option to login to the admin portal when SSO is not working?

thanks,

Stefan

1 Accepted Solution

Accepted Solutions

Re: fail-safe login with SSO enabled

Dropboxer
Hi Stefan, currently there isn’t a method to login if the SSO service isn’t working as it should, if the SSO is set as required.
 
However, you could set the admin account to optional, that way in the unlikely situation that the service provider goes down, or another error on their end occurs, you can login with your normal password and make any changes you need to do.
 
Hope this info helps!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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1 Reply 1

Re: fail-safe login with SSO enabled

Dropboxer
Hi Stefan, currently there isn’t a method to login if the SSO service isn’t working as it should, if the SSO is set as required.
 
However, you could set the admin account to optional, that way in the unlikely situation that the service provider goes down, or another error on their end occurs, you can login with your normal password and make any changes you need to do.
 
Hope this info helps!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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