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Re: how do I avoid OTS validation of dropbox for desktop every time the software is updated

how do I avoid OTS validation of dropbox for desktop every time the software is updated

tw5
Explorer | Level 3
What I am looking for is answers related to software validation w.r.t. the needs of off the shelf (OTS) software validation for the medical device industry. 
 
Specifically if I use dropbox I am obliged to validate the software for my needs which is storing data and retrieving it and access control.
 
I can avoid validating it if i can inspect validation reports for basic functionality as conducted by dropbox to show that they are operational . 
 
or alternatively is there is dropbox specialist available to coach me on how I can continue to use dropbox without performing a validation every time the desktop version of the software updates.   
 
I am not notified when the software updates so it is difficult for me to continue to perform validations at my end because of that. 
 
can you find someone at Dropbox familiar with medical device regulations around software validations to help me?
1 Accepted Solution

Accepted Solutions

Re: how do I avoid OTS validation of dropbox for desktop every time the software is updated

Jane
Dropboxer

Hey @tw5

 

Welcome to the Dropbox Community, it'll be a pleasure to take care of your request!  
 
Because this is an account-specific issue, I'd have to ask you to raise a ticket with our team, since we'll require sensitive information that can't be discussed here. So that I follow-up on your request, please let me know a ticket ID here, so that I look up for your request internally andassign it to a team specialist, who will better advise on how to get past the issue you've experienced. 
 
Thank you in advance for your cooperation,
JaneA 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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1 Reply 1

Re: how do I avoid OTS validation of dropbox for desktop every time the software is updated

Jane
Dropboxer

Hey @tw5

 

Welcome to the Dropbox Community, it'll be a pleasure to take care of your request!  
 
Because this is an account-specific issue, I'd have to ask you to raise a ticket with our team, since we'll require sensitive information that can't be discussed here. So that I follow-up on your request, please let me know a ticket ID here, so that I look up for your request internally andassign it to a team specialist, who will better advise on how to get past the issue you've experienced. 
 
Thank you in advance for your cooperation,
JaneA 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

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