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iPhone App Bug - Stops Uploading Pics

iPhone App Bug - Stops Uploading Pics

Knotman156
Explorer | Level 4

Trying to upload lots of photos using the iPhone app (everything is update to date both iOS and Dropbox) and it just stops uploading photos. The screen bar will stay empty and then move onto the next photo and do the same thing change Waiting to Upload to a blank status bar. Which does not do anything but waste my time watching it not upload.

 

Have to either close Dropbox and reopen for it to upload like 5 files or reboot the phone and then it will upload about 20 files before it starts this blank status bar.

 

Please fix this issue. Thanks.

6 Replies 6

Re: iPhone App Bug - Stops Uploading Pics

Lori
Dropboxer

Hey @Knotman156, I hope you're doing well! Also, sorry to hear about this.

As a first step, can you try clearing the cache from your Dropbox app? 

To clear your cache, please follow the steps listed below:

 

  • Navigate to the “Account” tab
  • Tap the gear icon in the upper-left corner of the screen
  • Scroll to the bottom of the screen
  • Select “Clear Cache” under "Privacy"

Let me know if this helps.
 


Lori
Community Moderator @ Dropbox
dropbox.com/support


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Re: iPhone App Bug - Stops Uploading Pics

Knotman156
Explorer | Level 4

No it did not help. It didn't happen immediately after 15 pics but it happened after around 50 pics. Just went back to empty status bar and moving to the next picture changing the Waiting to upload to a blank status bar. I still think this is a defect in your application.

 

Thanks

 

Re: iPhone App Bug - Stops Uploading Pics

Lori
Dropboxer
Thanks for all the details @Knotman156

Can I ask about your device's OS, and the Dropbox version you have installed on your phone? 

Lori
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: iPhone App Bug - Stops Uploading Pics

Knotman156
Explorer | Level 4

iOS 14.6
DropBox App Version 238.3.2

 

I would like to add that when I cleared cache it allowed me to update like 50-60 photos without failure, but once it failed it would fail after 10 - 15 photos. I would either clear cache again or close and reopen the app then your app would pick up where it left off for another 10 - 15 apps.

Re: iPhone App Bug - Stops Uploading Pics

Knotman156
Explorer | Level 4

Is there any more information you can provide me or I can provide you about this issue?

 

Thanks.

Re: iPhone App Bug - Stops Uploading Pics

R19937
New member | Level 2
Good like
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Top contributors to this post

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    R19937 New member | Level 2
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    Knotman156 Explorer | Level 4
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    Lori Dropboxer
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