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question about business account/ storage

New member | Level 2
New member | Level 2

My account seems to run out of storage which does not make sense since I registered for the business acount. Is it possible that my accounts are not linked properly? 

2 Accepted Solutions

Accepted Solutions
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Re: question about business account/ storage

Super User II
Super User II

Did you upgrade your existing account, or start a new account with a different email address? Go to your Account page and see what it lists as your current plan on the Plan tab. Also verify the email address listed on the account.

View solution in original post

Highlighted

Re: question about business account/ storage

Super User II
Super User II

I'm not an employee. Dropbox does have phone support for Business customers, but it requires the unique PIN number found in your Admin console, which you apparently can't get to. You'll need to open a ticket with Support. Once you do, reply back here with the ticket number and a Dropboxer might pick up on it quicker.

 

Open your ticket here: https://dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Plus, Professional and Business users getting priority (longer for Basic users).

View solution in original post

10 Replies 10
Highlighted

Re: question about business account/ storage

Super User II
Super User II

Did you upgrade your existing account, or start a new account with a different email address? Go to your Account page and see what it lists as your current plan on the Plan tab. Also verify the email address listed on the account.

View solution in original post

Highlighted

Re: question about business account/ storage

New member | Level 2
New member | Level 2
Hi Rich,

This has the correct email, but somehow does not seem to notice that I paid for (I can prove payment) dropbox business in October of last year. Would it be possible to speak with yu on the phone? Also, It seems like I am out of storage even though additional payments were made as recently as last month. Help!
Highlighted

Re: question about business account/ storage

Super User II
Super User II

I'm not an employee. Dropbox does have phone support for Business customers, but it requires the unique PIN number found in your Admin console, which you apparently can't get to. You'll need to open a ticket with Support. Once you do, reply back here with the ticket number and a Dropboxer might pick up on it quicker.

 

Open your ticket here: https://dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Plus, Professional and Business users getting priority (longer for Basic users).

View solution in original post

Highlighted

Re: question about business account/ storage

New member | Level 2
New member | Level 2

Ok- I just sent an email- do I just wait to hear back now? There must be a faster way to resolve this. Any thoughts? 


@Richwrote:

I'm not an employee. Dropbox does have phone support for Business customers, but it requires the unique PIN number found in your Admin console, which you apparently can't get to. You'll need to open a ticket with Support. Once you do, reply back here with the ticket number and a Dropboxer might pick up on it quicker.

 

Open your ticket here: https://dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Plus, Professional and Business users getting priority (longer for Basic users).


 

Highlighted

Re: question about business account/ storage

Super User II
Super User II

The help desk is the only way, and you need to do it by opening a ticket at the link provided. If you only sent an email to support@dropbox.com, there's no way to tie that request to an account which will likely cause a delay. You need to open a ticket.

As mentioned above, once you have a ticket number, reply back here with it and @Jane, @Sanchez or one of the other Dropboxers might pick up on it sooner and redirect the ticket to the appropriate group.

Highlighted

Re: question about business account/ storage

New member | Level 2
New member | Level 2

I just got ticket number #7692832.  Can that help speed things up or does it give you more info? 

Highlighted

Re: question about business account/ storage

Super User II
Super User II
You have to just wait for a reply. As stated, one of the Dropboxers that frequent the forums might pick up on this post (and I've tagged two of them) and be able to push things along, but that's not a guarantee.
Highlighted

Re: question about business account/ storage

Dropboxer
Dropboxer
Hey @suzlud, welcome to our community! 

I’ve checked in on your tickets, and see that our agent has replied to you. Please take a look at that, and get back to them when you can. 

In the meantime, I would suggest that you do as @Rich mentioned, and double-check the email addresses on your accounts to make sure that you log in with the right one. 

Cheers!

Sanchez
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: question about business account/ storage

New member | Level 2
New member | Level 2

It's a 2 in 1 solution that lets you securely share files across your organization while simultaneously creating a backup that be accessed no matter where you may be working. Your folders are instantly rolled back to their state at any point in time. A user can then access those files instantly through the web or mobile devices, even as they’re re-syncing to the user’s computer.

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