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How to use emojis to improve your online body language

How to use emojis to improve your online body language

Amy
Community Manager
When we communicate in text, there can be a lot of nuance that can be lost when compared with an in person chat. For example, the below is technically the same message, but they can be read differently.
 
That’s fine. - Or - That’s fine! :slightly_smiling_face:
 
One of those might make your palms sweaty, while the other might sound a little OTT - so how do you mange online body language to hit that right balance, and make sure you’re representing the meaning you intend to? As mentioned over on the Work In Progress blog, “If you’ve ever seen a punctuation mark turn a text chat into a tense standoff, you already know the impact of digital body language.”
 
According to Erica Dhawan—author of Digital Body Language: How to Build Trust and Connection, No Matter the Distance, step 1 is Never confuse a brief message with a clear message. Receiving an email from your boss that simply reads “We should talk,” could have multiple interpretations. One-word responses like “Fine,” “Sure,” or “O.K.” can also cause uncertainty.” 
So, as a member of a team, you can be aware that a message can be read in multiple ways and take actions to ensure they are read the correct way. 
 
Emojis obviously can help to convey a lot of nuance without having to send a paragraph every time - and that’s one of my favorite things about Dropbox Paper. Being able to respond to comments on Paper with emojis means that you can share expressive feedback, without needing to spend a ton of time. 
 
Emojis.png

 

In Dropbox, we use a lot of emojis everywhere, when we’re chatting, in planning docs, and when giving feedback, and through that, it’s very easy to understand the tone of communication. 
 
That doesn’t solve every digital communication problem - it depends on your communication style. Some people hate emojis, some people type how they speak and others can be more formal. According to Erica, “When establishing policies to bridge the communication gap, ensure you gather feedback from digital natives and adapters. Then, focus on norms that best serve the task at hand. Set norms for the appropriate time to use each channel of communication, message length, complexity, and response time.” So, working as a team, you can create a communication style that works for you. 
 
On top of that, a simple way to get over digital tone fears is to share video clips with Dropbox Capture. Check out how to use Capture to give feedback here
 
How do you make sure your messages are landing with your team? Tell us in the comments below. 
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