Showing results for 
Search instead for 
Did you mean: 

Known issues updated. Learn more

February contest: Post your Paper workflow to win a Dropbox t-shirt and tote bag!

Can Dropbox Pro users get an option to disable all ads to try or upgrade to Dropbox Business?

Level 7

I’m new to Dropbox (DB). I tested the DB Basic (free) for a few days then upgraded to DB Pro. I’ve enjoyed using it.

What I haven’t enjoyed is paying for a DB Pro account and routinely having ads and other types of “reminders” displayed prominently on the website.

These pester me by saying I can try or upgrade to DB Business. Since I’m actually paying for the DB account rather than using it for free (Basic account), why is there a need to annoy me with options I can clearly choose for myself if I wanted to?

They're displayed about half the time using the DB website!

Here’s just two different screenshots.

First, a rather small annoyance but bothers me because it's there so often.

Second, a far more annoying one, which is larger and right at the top of my screen.

To help solve this I suggest a feature as stated in the title:

Can Dropbox Pro users get an option to disable all ads to try or upgrade to Dropbox Business?

It would be awesome if under my DB account profile, listed under preferences, was the option for something like "Dropbox Business upgrades".

If checked, then just like “DB newsletters”, “tips”, and “activity digests”, I can get "Dropbox Business upgrades" (offers, ads, etc.) because I want to.

But if left unchecked, which I would love to do in a heartbeat, I would no longer get any ads or suggestions or marketing about trying or upgrading to DB Business until I wanted to see them.

This is what my current DB preferences options look like as of Tuesday 4-26-16.

So the new "Dropbox Business upgrades" option could go right at the bottom. 

For what it's worth, decision makers at DB knew it was a great idea to give us the option of NOT getting DB newsletters, tips, and activity digests if we don't want to. 

I would just love it if they added in the new option so we could choose NOT to get Dropbox Business upgrades. At least for those that have a DB Pro account.

Everyone that pays for a DB Pro account knows they have a DB Pro account. They know how much it is per month or year. They know it's not refundable. 

So isn't it just a touch too much to keep hammering away at DB Pro users to upgrade (or even try) Business when we obviously know enough about DB to realize there's that option? An option that usually requires us to know or work with at least four other people and collectively pay about $75 a month?

If this new preference can't be done, at the very least could DB please consider drastically reducing how many times those Business ads are displayed whenever DB Pro users access their account?

Right now it's not a deal breaker. But it's still annoying.

Especially when I clearly have the option to disable "DB newsletters, tips, and activity digests" lol. 

* Edited title to ask "Can Dropbox Pro users get an option ..."

Community Manager
Community Manager

Hi Kenneth

Thanks for the thoughtful feedback. This has been passed to our dev team.

Level 7

Hey, Ed!

Thanks for the compliment and passing this on to the dev team. Both are greatly appreciated.

Tobi F.
Level 1

It would be really great to remove those ads. I am a pro user since a few years and it's a really great product. However I don't need to be reminded to upgrade my (probably inferior?) product to something better I don't want.

I don't need Business, I won't buy Business and I know it's there in case of. So please stop those annoying ads.

Level 4

The upgrade reminders are annoying, but as a long-time user, I'm not easily distracted by them. The problems kick in when I recommend Dropbox to a client. I have incorporated DB as part of my content development business. For clients who do not have cloud storage, I ask them to purchase a dropbox account so that we can share materials.


Some clients are confused by the persistent upgrade notices. In one case a year ago, I had a client that PAID THREE TIMES to ensure that they had the prescribed resource. That fiasco took me 3 hours on the phone with Dropbox support to unwind. The client, by the way, is a fairly well-known artist - brilliant person but just a tad paranoid about details. But questions persist from other clients - even those who have considerable experience, which gives me an unwanted customer support problem.


Stop the ads. PLEASE!


I use Dropbox, OneDrive, and GoogleDrive. Dropbox rises to the top as a reliable cross-platform cloud storage resource for business - save for this weird, and somewhat unprofessional, bug. 

Level 3

Yes, please make this an option.


I'm not a business, i dont need 5 accounts, nor unlimited storage, i'm not willing to cough up 75 dollar a month for features i don't need nor fit my use-case so there's definately no benefit in offering me this. let alone bugging me about it. It makes me feel i've subscribed to an inferior product.

deibiddochan Level 2
Level 2



I recently decided to move away from Google Drive and upgraded my DB account to Pro, and I can't believe that there are 3 persistant ads pushing Try Dropbox Business AFTER I have signed in to my paid account.


We should be given the option to say 'not interested' and then for it to disappear altogether.. you already have our money, so let us use your product without getting spammed with advertising.


I'm 1 person using this account for personal use, I have no need for 5 Business licenses.  

CarvingLady Level 2
Level 2
Well, it is now February 2018 and it appears this issue is STILL NOT resolved! I just signed up for the Dropbox Pro account and have been bombarded with ads to upgrade to a Business account. I do not need r want a business account! EVER!
Level 3

I must say these are the little things that makes me wonder if dropbox is still worth it. I feel like dropbox is losing it's edge over the competition. I feel like features for normal users are at a standstill for years. The web interface has only lost features and has been oversimplified. Bugs like showing "buy business" for pro users (i call it a bug, because it definitely isn't a feature). Non existent changelogs, which makes me wonder how each update affects my precious data. Terrible syncing speed, even when using lan sync which totally hammers even a recent i5 CPU.


All while the compitition seems to be gaining ground on Dropbox. i guess the law of the handicap of a head start is again applied here :(

deibiddochan Level 2
Level 2

After 2 years, I can't believe that they have not fixed this.  Every time I log in, my UI is spammed with these ads to upgrade to their Business subscription.


It is such a small thing, but as a paid user, why am I seeing this? It is a personal account and I don't run a business.  When you pay for an app or subscription, the ads are suppose to be removed?


Dropbox was kind of cool 5 years ago, but they are irrelevant in 2018.


I'm looking else where.

Level 4

Two years later. Still no action. Very disappointing.