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I'd like to cancel my PRO payment and get refund my charge.

2,164 Views
17 Comments
3 Votes
Level 1
 
17 Comments
Super User II
Super User II

You can open a ticket and ask Support, but the policy has always been no refunds unless legally required to do so. You can downgrade your account at any time to prevent it from automatically renewing, but you'll keep your Pro benefits until the end of the billing cycle that you signed up for.

See here for more information:
+ https://www.dropbox.com/help/5089
+ https://www.dropbox.com/help/9069

Mücahit K.
Level 1

ATTENTION TO DROPBOX PRO USERS: DROPBOX DOES NOT PAY REFUND TO USERS, WHOSE COUNTRIES (EXCEPT EU REGION) REQUIRES LEGALLY, WITHIN 14-DAYS PERIOD BY VIOLATING THEIR OWN T&C. PLEASE READ E-MAIL TRAFFIC BELOW FOR MORE DETAILS.

 

I've requested refund from Dropbox within 14-days after renewal by this email.

"I want to cancel my Dropbox Account to be refunded because of early cancellation. I live in Turkey (an European Union candidate). Turkey citizens have the right to get full-refund in 14 days. I'm dissatisfied that Dropbox does not care the customers' needs well. Shared folders are counted for each user's account. Carousel app does not support more than one user. You do not have pricing between Free and $99.99. In Dropbox forum, these issues have been mentioned for months. However, you do not offer any solution to these problems."

First, they refused the refund by such an email.

"Due to the policies outlined in our Terms of Service, we are unable to provide a refund for this transaction. Our terms state that all of Dropbox's Pro Plans auto-renew and will continue renewing until canceled."

Then, I've reminded them of the link https://www.dropbox.com/help/9069. The link says:

"Will I receive a refund if I cancel my Dropbox Pro subscription?
 
In most cases, canceling your Pro subscription before it expires means you’ll finish your current subscription without receiving money back. Once the subscription expires, your Dropbox will revert to a Basic account, and you will no longer have the additional storage quota granted by the Pro upgrade.
 
However, if you live in a region where we’re legally required to issue a refund on early cancellation, you can contact us. We’ll issue refunds as appropriate and applicable.
 
For example, if you live in the European Union, you can cancel your Pro subscription within 14 days of upgrading or opening a paid account, and you’ll get a refund for the amount you paid Dropbox.
 
After downgrading, your account will no longer automatically renew and no further renewal charges will be applied for that account."
 
Afterwards, they replied:
 
"It is true that EU citizens are eligible for a 14 day cool-off period, but Turkey is not part of the EU an therefore EU legislation doesn't apply for Turkish citizens, unfortunately."
 
Finally, I replied:
 
"It is not valid only for EU countries. It says "if you live in a region where WE'RE LEGALLY REQUIRED to issue a refund on early cancellation, you can contact us.". I live in such a region, i.e. Turkey which has the similar EU legislation for consumers as an EU candidate. I had already mentioned that in my first e-mail. We have the right to cancel a service or to return a product within 14 days. If Dropbox do not accept Turkey's rules, it cannot maintain its business in Turkey. If you will insist on refusing refund, unfortunately I will have to apply to  "Ministry of Industry and Trade" and "Information and Communication Technologies Authority" and request them to ban Dropbox's operations and website in Turkey."
 
They have not replied for 4 days and I think they will not reply and pay refund.

 

Super User II
Super User II

It's my understanding (and I'm not an EU citizen so I could be wrong) that the 14-day policy does not apply if the goods or services were used during that time. The law allows for the goods to be inspected prior to use. As soon as they are used the refund protection ends. Basically, it does not give you free use of the goods/services for 14 days.

Edited to add: Please do not spam every single refund request post that you find. A single reply is fine. I've left the one above but I'm removing all the others.

Dropboxer
Dropboxer

Hi W.Lin, 

For security and privacy reasons we don't discuss any payments related issues on the forum. 

However, if you could contact our Support team here https://www.dropbox.com/support one of our team will be happy to help.

Thanks! 

Mücahit K.
Level 1

Rich R.: You're not right. Please read below or Turkey's Consumer Code. Sorry for spamming but I will re-post my previous message to the forum page the users see first when they search "Dropbox refund" keywords by Google. If you delete, I will re-post. Sorry for that but if Dropbox violates our laws, I violate ethics. 

Saoirse: It's not W. Lin but me. I've contacted but Support team does not reply anymore as I've specified above and insists on refusing refund. Let me paste the related article of Turkey's Consumer Code (whose full articles may be seen in http://english.gtb.gov.tr/data/55e6ddd41a79f52b9c3d8c06/6502 sayılı kanun İngilizce.docx) here. 

Distance Contracts

ARTICLE 48- (1) Distance contracts are contracts concluded between the seller or supplier and the consumer without the simultaneous physical presence of the parties, within the framework of a system established for the distant marketing of goods or services until the moment of the conclusion of the contract and including the moment of its conclusion between the parties, through the use of a means of telecommunication.

 

(2) The consumer shall be notified in a clear and eligible manner by the seller or the supplier, prior to accepting the distance contract or any offer corresponding to such about the matters for which details are determined by the regulation and that the consumer will be bound by a payment liability should the order be approved. The seller or the supplier is liable for proving that the consumer has been notified.

 

(3) The seller or the supplier is responsible of performing within the promised period, as of the moment the consumer’s order is received. In any case, this period shall not exceed thirty (30) days in the sale of goods. The consumer may cancel the contract if the seller or supplier fails to perform within such period.

 

(4) The consumer has the right of withdrawal from the distance contracts within fourteen (14) days without giving any reasons and paying any penalties. Sending the notification declaring the right of withdrawal has been used to the seller or supplier within this period is sufficient.  The seller or supplier is liable for proving that the consumer has been notified regarding the right of withdrawal. If the consumer is not adequately informed of the right of withdrawal, the consumer shall not be bound by the fourteen-day (14) period for the use of such right. In any case, this period ends a year after the expiry date of the right of withdrawal. The consumer is not liable for the changes and deterioration due to the ordinary use of the good during the right of withdrawal period.

 

(5) Intermediaries in distance contracts acting on behalf of the seller or supplier via distance communication means within the frame of a system they have formed, are responsible for keeping the records of the transactions with the seller or supplier as a result of the matters in this article and from submitting such to the relevant institution, corporation and consumers, if requested. However, those mediating under the scope of this paragraph are responsible for the wrongful acts against the contract they have made with the seller or supplier.

 

(6) Procedures and principles related to out of scope contracts, the rights and obligations of the consumer and the seller and supplier, the right of withdrawal, obligation of notification, delivery, and other implementations shall be determined by regulations in distance contracts.

 

Super User II
Super User II

If you delete, I will re-post.

And your forum account will be suspended for abuse of the system. Please... one post is enough. It already has the attention of a Dropboxer who instructed you on the proper course of action.

Mücahit K.
Level 1

You're censoring my negative experience and review and trying to hide Dropbox's violation of laws. If you had good-intent, you would not delete my message in Google-popular thread: https://www.dropboxforum.com/hc/en-us/community/posts/201821805-Can-I-cancel-Dropbox-Pro-and-get-a-r...

Instead, you would delete my message in this thread.

I give Dropbox one more day. Unless they pay refund tomorrow, I'll apply every consumer protection authority in my country and set them in motion. I'll never give up this lawlessness. They will see that we do not live in a forest and there are laws we have to obey.

Mücahit K.
Level 1

By the way, Wikipedia confirms Dropbox's lawlessness. It says "Dropbox does not care or obey laws. For example, its Terms of Service states that "No Refunds. You may cancel your Dropbox Paid Account at any time but you won't be issued a refund unless it's legally required.". However, in spite of Turkish laws require refund within 14-days without any reason, it does not refund. Even it does not reply for users' refund requests."

https://en.wikipedia.org/wiki/Dropbox_(service)

Super User II
Super User II

Wikipedia is not a valid reference. It's a crowd-sourced encyclopedia that can be edited by anyone. It's filled with so much inaccurate information that I would likely believe what I read in a local tabloid before I trusted Wikipedia.

That, however, is beside the point. As it has been stated already, you need to talk to someone in Support to get this resolved. This is a billing related issue that we cannot help you with on the forums.

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Mücahit K.
Level 1

I think you do not want to understand the issue. They do NOT reply my messages. Is it OK now? Please give up defending Dropbox since they do not obey the laws. Yes, you can help me on this forum. Since they commit a crime, I reveal their unlawful behavior to Dropbox users and possible users. If you believe in justice, you do not censor my messages in this forum.

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