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I pay for a pro account, why is that I can't support?

New member | Level 1

I pay for a professional account. I run a small business and I need to be able to access my files quickly. Why is that I am not entitled to support from dropbox and have to wait more than 48 hours? And when it finally comes through it's from some idiot who hasn't bothered to understand what the problem is???

Current Status: Unspecified

5 Comments
Super User II
Super User II

Unfortunately because thats the product you signed up for. If you need a quicker level of support it is available as part of the Business package

Bella C. New member | Level 1
New member | Level 1

wThat's hardly an appropriate answer. I AM A PAYING CUSTOMER NOT A FREE BASIC USER. A business account is for five users. I don't have five users so spending all that money would be inappropriate for my business. I'm unhappy with the service I get despite the fact that I pay, so I will now take my business elsewhere.

Super User II
Super User II

I'm also a paying customer Bella - and running a business on it.

However, I had to make the same decision as you. Do I want a cheaper service, or do I want a more expensive one that gives me support when I need it? For me the financial side won.

However, I know thats completely my decision and I have to live with that decision in the future.

Experienced Collaborator | Level 12

Why are you not telling us (and Mark Mc) your problem? Why can't you access your files? Any shared-folders?

Bella C. New member | Level 1
New member | Level 1

£55 per month is a lot of money for a poor service and I am not convinced that it will improve if I'm paying over the odds for it.. I would rather move to google drive or box.com. With google, I know that I get real person straight away. I already pay for the email. My account is set to renew with dropbox right now so I will make the change.

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