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Removing email addresses from Dropbox "address book"

2,806 Views
11 Comments
10 Votes
Level 1

How do you remove email choices that Dropbox serves up when you start typing in a name when you are going to share a file/folder? I have erroneous email addresses that I'd love to remove from that list.

11 Comments
Dave C.5 Level 2
Level 2

no function exists for this.

Joan P.
Level 4

Awesome.

Super User II
Salar S.
Level 1

This would be great, but unfortunately, that button appears to be broken.  I just tried it.  I did disconnect my linked address books, but my previous recipients still show up when I try to share a link.  I'm almost certain there is a bug wherein it doesn't seem to be deleting cached previous recipients.

Also, once you've clicked that button once, it doesn't show up again.

jmercer
Level 4

I, and several Team members, are having this same issue.  As the Admin, I'm the one they're complaining to.   I'm getting nowhere with DropBox Support.   This is so basic - I can't believe Support can't fix this. 

 

It's unacceptable and I will be approaching my superiors about finding an alternative to DropBox. 

 

 

Has Dropbox solved the problem Re: deleting or editing auto corrected address entries? I note some conversation about this issue in 2016 but I don't see anything indicating that an actual fix was found. I have an email address in my addressees which is identified with an incorrect name. 

James N.17 Level 2
Level 2

So still no fix for this?

 

Please?

 

kaleim Level 2
Level 2

I can't believe this is still an issue in 2018. This is still a problem as of today, and my complaints to Dropbox support have resulted in nothing besides feigned ignorance followed by a fake apology.

 

Our business e-mails clients links all the time, and the fact that I can't add/delete e-mail addresses is enough to convince me that we need to find a better solution. I wish they would focus on improving the service instead of treading water.

jmercer
Level 4

In the past I've gotten the BS answer that it was my browser.  I have no linked address books, these are addresses that I typed in myself over the years.  I can't delete obsolete or invalid email addresses even with the PAID version of dropbox.  My IT consultant is constantly after me to switch to another cloud storage, one with better security.  I've balked in the past, but this issue, believe it or not, is a big deal with some of my foremen out in the field.  They are not very computer literate - they build buildings.  So anything to make it easier for them is appreciated.  They've mistakenly sent "Share" invites to the wrong people because of this issue that DROPBOX REFUSES TO FIX.  It'll be discussed at our 2nd Quarter financial meeting.

kaleim Level 2
Level 2

I find myself nodding repeatedly as I'm reading your response. I am also using Dropbox for Business and I'm amazed that this issue has gone unaddressed for so long.

 

You might want to look into Sharefile. It has its issues, but the address book is definitely updateable. Unfortunately Sharefile also has its issues (their mobile app is not as nice as Dropbox), but it may work better for your company's purposes.