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Can't link an app to Dropbox as it has been 'frozen pending review'

Can't link an app to Dropbox as it has been 'frozen pending review'

faad021
New member | Level 2
Go to solution

Hello everyone!

I am trying to grant an app access to my dropbox account but i keep on getting this error

 

"This app is unable to link additional users because it has been frozen pending review"

 

Any help please?

1 Accepted Solution

Accepted Solutions

Rich
Super User II
Go to solution

@faad021 wrote:

I am trying to grant an app access to my dropbox account but i keep on getting this error

"This app is unable to link additional users because it has been frozen pending review"

Any help please?


You need to contact the developer of the app in question. Only they can provide support for the app. This is something that they will need to resolve with Dropbox Support.

View solution in original post

3 Replies 3

Rich
Super User II
Go to solution

@faad021 wrote:

I am trying to grant an app access to my dropbox account but i keep on getting this error

"This app is unable to link additional users because it has been frozen pending review"

Any help please?


You need to contact the developer of the app in question. Only they can provide support for the app. This is something that they will need to resolve with Dropbox Support.

Nunez
New member | Level 2
Go to solution
I am in need of some help with this issue as well, how do I fix it

Walter
Dropbox Staff
Go to solution

Hi @Nunez; welcome to our Community!

 

As Rich mentioned, you'll need to contact the developer of the app in question as they'll need to apply for production to enable more users to link to the app. You can find more information on this here:

 

https://www.dropbox.com/developers/reference/devguide#production-approval

 

Let us know if you have any more questions! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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    Walter Dropbox Staff
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