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Banned from sharing public links!

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Level 4

Banned from sharing public links!

I use my dropbox account to store my important stuff.. there are some files that i want to share (for example, a rar file named 'الاختراع' which contains 3 videos) but i can't because my public links are banned .. they are banned from a long time.

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Solution
Super User II

Re: Banned from sharing links!

Try www.dropbox.com/support instead to log it.

 


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6 Replies
Super User II

Re: Banned from sharing links!

A first-time suspension for a bandwidth overage is 24-72 hours and will be lifted automatically. Each subsequent suspension lasts longer. If you're a Basic user, upgrading to Plus will also clear a bandwidth related suspension (because it increases your limit from 20GB/day to 200GB/day).

There are other reasons suspensions occur as well, and due to privacy concerns, the message will always say that it's bandwidth related. The file could have been reported as part of a DMCA request, it could contain a virus or malware, etc. There are many other reasons. In these cases, the suspensions are not lifted automatically and you need to contact Support.

Open your ticket here: https://bit.ly/cm-support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Plus users getting priority (longer for Basic users).


Level 4

Re: Banned from sharing links!

When i enter the details and click submit ticket in the first link, I get nothing as you can see in the attached image .. and when i open the second link it says 'No requests found.'
5uP1pClYSNG6wsbSL5ALog.png

Solution
Super User II

Re: Banned from sharing links!

Try www.dropbox.com/support instead to log it.

 


PenguinPenguin - Penguin - Penguin - Penguin


Heart Did this post help you? If so please mark it for some Kudos below. 


White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


Arrows Counter Clock Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Level 4

Re: Banned from sharing links!

Thanks, That worked.
Level 6

Re: Banned from sharing links!

What is bandwidth overage?  How is it defined?

Bob

Super User II

Re: Banned from sharing links!

20GB/day for Basic accounts. 200GB/day for Pro accounts. Bandwidth is for share links mobile data transfers (i.e., streaming a video on your mobile), etc. The "per day" is actually a 24-hour sliding window.

Files you upload or download into your own account do not count against your bandwidth limits.