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Hi all - I was hoping someone could help. I cannot connect to Dropbox either by going to the website or by opening the desktop application. This seems to have happened after a windows update a few days ago. Dropbox says that I have no internet connection and that it can't connect.
1. I have tried using Chrome, Edge & Firefox in normal & 'incognito' modes but all won't connect.
2. I have booted up in to Safe Mode with networking but the problem is still there
3. Windows defenda firewall is switched off as we use Nod32. I have truned off the firewall in that application but the problem is still there
4. I have been using Dropbox on this PC for over 2 years with no previous issues
5. I have not installed any progarms recently
6. All updates including Anti Virus & windows are up to date
7. I have already spent 45 minutes on live chat to Dropbox but they could not help
8. When I open TOR I can connect to www.dropbox.com without a problem
9. There are no other issues with any other program connecting to the internet
10. I have restarted my router
11. I was advised to un-install & then re-install dropbox but the installer can't connect to the internet so the application won't re-install
I'm at a loss as to what to do 😞
Eliminate your router and plug the computer directly into the modem, assuming they're separate devices. If you have an ISP that gives you those crappy combined modem/router devices, then the neighbor or your in-laws will be a better and easier test.
[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior or have a question, feel free to Ask for help from the Community here.]
Norah
Moderator @ Dropbox
https://dropbox.com/support
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Rich - thanks for the reply. The computor in question is connected to a router at home. The one in the office works no problem.
I suppose I could ask our neighbour for their Wi-Fi password but I haven't tested the strength of their signal so I don't know if it would be strong enough. Failing that I could up sicks and take the entire thing to my in-laws a few miles away and connect to their router.
My gut feeling is that it is something to do with the PC and not the router.
Eliminate your router and plug the computer directly into the modem, assuming they're separate devices. If you have an ISP that gives you those crappy combined modem/router devices, then the neighbor or your in-laws will be a better and easier test.
[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior or have a question, feel free to Ask for help from the Community here.]
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