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Can't establish secure internet connection

Can't establish secure internet connection

donnajneely
New member | Level 2
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I have reloaded Dropbox, checked firewall OFF, checked time and dateon computer, but still can NOT establish secure internet connection?????  HELP!!!

1 Accepted Solution

Accepted Solutions

Rich
Super User II
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The only other suggestion would be to make sure the Proxy setting in Dropbox Preferences is set to No Proxy. Failing that, something on your computer and/or network is blocking access to Dropbox. If you can't determine what it is, you'll want to open a ticket with Support so they can assist you.

 

Open your ticket here: https://dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Plus, Professional and Business users getting priority (longer for Basic users).

View solution in original post

4 Replies 4

Rich
Super User II
Go to solution
Temporarily disabled your antivirus?

donnajneely
New member | Level 2
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This does not help...I'm on a Mac and do not have antivirus on my mac?? What other options could you suggest??

Rich
Super User II
Go to solution

The only other suggestion would be to make sure the Proxy setting in Dropbox Preferences is set to No Proxy. Failing that, something on your computer and/or network is blocking access to Dropbox. If you can't determine what it is, you'll want to open a ticket with Support so they can assist you.

 

Open your ticket here: https://dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Plus, Professional and Business users getting priority (longer for Basic users).

donnajneely
New member | Level 2
Go to solution

Proxy setting in Dropbox Preferences is set to No Proxy. IT WORKS NOW!!!!! Thank you!!

 

[This thread is now closed. If you have a similar or new question, you can ask here]
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    donnajneely New member | Level 2
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    Rich Super User II
What do Dropbox user levels mean?