cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Submit your story to win a $25 Amazon gift card and a Dropbox hoodie! Ends Nov. 16
Known issues updated Learn more
53,107 Views
30 Comments
96 Likes
Level 1

Re: Can't start dropbox because of permission error.

@Kathy T.
Thanks
Worked for me

Reply
Loading...
Level 1

Re: Couldn't start Dropbox This is usually because of a permissions error. Storing your home folder on a network share can also cause an error.

I have the same issue. Your steps require Dropbox to remain open, but the error dialog is modal and prevents access to the Preferences UI. When you close the error dialog, the entire application closes.

Reply
Loading...
Level 1

Re: Couldn't start Dropbox This is usually because of a permissions error. Storing your home folder on a network share can also cause an error.

I have this issue too. The client will not launch
Could start Dropbox: https://www.evernote.com/l/AEH6CprAHDpIFoRW4_vdVregUExGriG4gB0

It is trying to launch from the path: '/Users/tRavI/Dropbox'
However the path it should be launching from is '/Users/tRavIs/Dropbox'
There needs to be an "s" in the "tRavIs" directory. How do I update this path?

Reply
Loading...
Level 1

Re: Can't start dropbox because of permission error.

Thanks Kathy - worked for me!

Reply
Loading...
Level 1

Re: Can't start dropbox because of permission error.

i followed Kaz' second suggestion and unfortunately after i chose "Make me the owner" i got over a hundred error messages about faulty extensions/permissions during the processing period (which was many minutes in duration).  i tried repairing the permissions in disk utility after restarting holding command-r, the computer froze during the process, and now it won't boot up at all.

Reply
Loading...
Level 1

Re: Couldn't start Dropbox This is usually because of a permissions error. Storing your home folder on a network share can also cause an error.

Ed - your solution is not useful for clients who "couldn't start Dropbox", as per the title of this thread.

I've encountered this error after changing the user folder shortname (and account names) of an OS X user. Now unable to launch Dropbox or reinstall as it repeatedly tries to follow a folder path that no longer exists.

I've cleaned all the preference files I could find, can you please let me know where to find the file that the Dropbox app is referencing for the bad folder path so I can simply remove it and reinstall.

Reply
Loading...
Super User II

Re: Couldn't start Dropbox This is usually because of a permissions error. Storing your home folder on a network share can also cause an error.

I've encountered this error after changing the user folder shortname (and account names) of an OS X user. Now unable to launch Dropbox or reinstall as it repeatedly tries to follow a folder path that no longer exists.

See here:

Reply
Loading...
Level 1

Re: Couldn't start Dropbox This is usually because of a permissions error. Storing your home folder on a network share can also cause an error.

Thanks Rich!

Reply
Loading...
Level 1

Re: Can't start dropbox because of permission error.

This recently happened to me and I used Kathy T.'s post instructions from Feb 19 and they worked perfectly! Thank you

Reply
Loading...
Level 1

Re: Can't start dropbox because of permission error.

Guys, I tried both the suggestions, however Kathy T's version was spot on! Resolved the problem. Superb.You guys are awesome. Thanks 

Reply
Loading...
Error Messages

Have a question? Our Dropbox Community is here to help you find an answer!
You won’t have to wait too long for a reply, but why not learn more about the Community while you’re here.

Not the right discussion for you? Find out what else our Community has to say about Error messages.

Or, search our Help Center for even more.

Who's talking
Top contributors to this post