Chrome reporting dropbox as an incompatible application

[alarson]

Receiving this error from chrome whenever i open chrome:

[deafbowtie]

Dropbox was updated on August 28, 2018 to this version: 56.4.94 and it keeps crashing Chrome from time to time.  Chrome Error Message for crash says Dropbox is causing and the app must be uninstalled. So I did.  Now I no longer have the same problem. That is why I am writing this conversation.  Any solution?

[ChPrael]

I'm also running Version 68.0.3440.106 (Official Build) (64-bit) and getting the same error message. Chrome is also more unstable from whatever this issue is, and is suffering performance issues.

Any timing on v69? This is a business impact here.

[RLD]

Sometime around 11/17, Google announced some changes which were to be similar to Windows Edge behavior concerning code injections.  Beginning with Chrome 66, crashes due to code injections by Windows software into the browser would generate a warning to update or remove such software.  This would continue through the current relaease of Chrome 68.  Chrome 69 (due out 9/4/2018 at last update) will block the software from injecting code into Chrome processes.  If blocking is unsuccessful, the warning will still be shown after Chrome restarts and allows injection. The following Chrome 72 won’t show any warning and code injecting will always be blocked.  This seems to indicate Chrome is being developed to deal with what it perceives as bad code injections, so the application vendors will still need to address what is causing the originating issue Chrome is alerting everyone to since by Chrome 72 they will simply be blocked.  In other words, Chrome 69 will not fix the issue, but it will help better control or mask it, and by 72 it will be blocked for working in Chrome.  This is my 2 cents and interpretation of the information across various online sites, and I am not affiliated with Google, nor do I possess any additional inside information.  I'm just a Dropbox customer who ran across some extra info to pass along which may or may not be helpful as this problem seems to be escalating.

[Lusil]

Hi @deafbowtie!

Do you experience this issue with any other browser, when using incognito/private browsing, and when you’re not running any browser extensions?

A screenshot of any error message or the behavior you’re experiencing (omitting any personal info) would also help in understanding your concern better. 

Thanks in advance! 

[deafbowtie]

Nothing happened with Window Edge and Firefox Mozilla.  Once I uninstalled the Dropbox app, no longer I had any crash with Chrome.  Want me to reinstall the Dropbox app and see what happens?

[Lusil]

Thanks for the swift reply, @deafbowtie. Let’s see if we can work around this in a different way. 

Initially, could the message that you were seeing be something as described in this thread? 

Furthermore, could you navigate to your browser's settings and check that you have an updated version of your Chrome browser? You can do this by following the steps below:

1.  Go to Chrome's settings (ellipsis on the top right corner of your screen) 

2. Click Help

3. Click About Chrome

Let me know of any updates! 

[deafbowtie]

Sorry for the delay. I used the reply command instead of this community method.

Lusil

The screenshot in "this thread" is exactly what I saw several times.

My Google Chrome is up to date

Version 68.0.3440.106 (Official Build) (64-bit)

Thanks,

[Lusil]

Thanks for confirming this, @deafbowtie!

I’ve gone ahead and moved your posts to this thread, since you mention that:

---

@deafbowtie wrote:

The screenshot in "this thread" is exactly what I saw several times.

Please note that, as @Alexandra4 mentions, this should be fixed in a future version of Chrome. You can also find this info in our Known Issues section.

Apologies for the inconvenience, and I hope this helped to some extent. 

[AngeloB]

Chrome v69 and it's still happening to me. 😞

[Atropa]

Hi all.
I have a Win10 PC and Chrome told me Dropbox is NOT compatible.
- I have two choice : keeping un-compatible Dropbox app on my PC and hoping all things will go on well (!!!)
- Uninstall Dropbox from PC.

Really?!

note : I do not use Tablet mode on this PC

Thank you all for helping me.