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Commenting disabled on Chrome browser, but enabled on phone app

Level 2

Hi!

I'm using dropbox for work, and am working with shared folders that I have permissions to add and edit. On the desktop browser version of dropbox my comment button is greyed out and I can't press it, however on my phone app I am able to do so. any insight would be appreciated!

Screen Shot 2019-03-14 at 12.15.00 PM.png

1 Reply

Re: Commenting disabled on Chrome browser, but enabled on phone app

Dropboxer
Dropboxer
Hi Megan, could you try switching browsers to see if this helps? 
 
Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. 
 
Regarding the mobile app, could you forward a screenshot of you trying to add a comment to this same file?
 
Thanks in advance!

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Commenting disabled on Chrome browser, but enabled on phone app
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