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Re: Uploaded files above 300 MB fail to be downloaded

Download fails at 315mb every time

PatrickF
Helpful | Level 5
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I have uploaded 10 1GB  files. When people (including me) try to download them they fail at 315mb, every time. Why is this happening?

77 Replies 77

Layitfar
New member | Level 2
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Thanks. Waiting for the solution!

Rich
Super User II
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I've just spoken with a contact within Dropbox and they tell me that this is a known bug and that they're currently working on a solution. I'll post more if and when I get it.

Laureline
Community Manager
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Hi Dropbox Community!

We're really sorry for the difficulties you're encountering.
As Rich was saying in the previous message, this is a bug and we're working hard to fix it as soon as possible.

We'll keep you posted when we have more updates.

Have a nice day!

Justin P.2
Collaborator | Level 10
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Thanks. I'm glad that this is now known issue and being addressed. At first I thought it was my client user error or computer/ISP issues but it kept happening for both US and international clients of mine.

 

I send lots of larger files so it's starting to impact my workflow and time because when there is an issue, I have to resend the larger files via WeTransfer and then things start to become scattered.

 

ManMadeMan
Helpful | Level 6
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That's great news, thank you Laureline.

JamesC1
Explorer | Level 3
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JamesC1
Explorer | Level 3
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Any news on this?

Justin P.2
Collaborator | Level 10
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I'm still having clients with issues regarding this. Not all clients but some.

veromasa
New member | Level 2
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I'm having this issue and it downloads up to 315 and then stops!

Mayo
New member | Level 2
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Hello there,

I'm trying to download to my computer a a file of aprox. 3GB that was shared with me. I have a free Dropbox account. Every time I try to dowload, it starts and the stops after about 312MB. Can you please help me resove this? Do I need to upgrade to a paid account? I get no message and my computers shows the file as completed but it's just a fraction of the complete file...

Thanks a lot! 

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