Hi everyone,
As a reminder, today, Nov. 7, 2018, we are ending support for the Dropbox folder syncing to drives with certain uncommon file systems. Going forward, the supported file systems are NTFS for Windows, HFS+ or APFS for Mac, and ext4 for Linux. Please note that the Dropbox desktop application will only be able to sync the Dropbox folder on a supported file system, per our system requirements (e.g. on a Linux computer the Dropbox folder will only sync to drive or partition with an ext4 file system).
We are making these updates to ensure we can continue to deliver new features and improvements while providing a stable, consistent Dropbox experience for our most common customer configurations.
We’ve been monitoring this post closely since this announcement was made. We heard your feedback that we weren’t clear enough about the specific configurations that would and would not be supported, as well as why this change was made.
As a result, we made some updates:
- We improved our in-app and support team’s messaging to more clearly explain the reason why you may be receiving the notification about this change
- We added clarification regarding our support for full-disk encryption
- We updated the requirements in our Help Center article to be more clear and call out the specific needs to ensure you are running a supported setup
We understand this decision impacts a smaller percentage of users not using the most common file systems across Mac, Windows, and Linux. We’ve been listening to concerns and feedback, and want to ensure any users who wish to switch to a supported system are supported—we’re committed to providing the best cross-platform experience to as many users as possible.
If you need to move the Dropbox folder to a supported file system or need information on how to identify the file system on your computer, please review the following Help Center article:
If you receive a notification, but have your Dropbox folder on one of the supported file systems, you may have recently had a computer linked that was running an unsupported file system which has since been upgraded, or that computer is no longer being used.
If you received a notification on Linux and you are running ext4, it may be because you are also running ecryptfs. ecrypfts is not supported. However, we support full disk encryption systems, such as LUKS for Linux users. Security of your data is our highest priority.
If you are seeing a notification on your computer, but have your Dropbox folder on one of the supported file systems, please reach out to Dropbox Support so they can help you resolve the issue.
Thank you for your continued feedback as active members of our community.
- Dropbox Team
