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Re: Dropbox error - couldn't start Dropbox

Dropbox error - couldn't start Dropbox on Ubuntu

Ozone
Helpful | Level 6
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Couldn't start Dropbox.    error after fresh install of Ubuntu 18.04

25 Replies 25

Jane
Dropbox Staff
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Thanks for confirming @Ozone & @Oliver67I’ve made sure to accept Ozone's reply as a Solution, as you mentioned that this has now been sorted for you. 
 
Thanks again to all for reaching out on the Forum for assistance & for your ongoing cooperation while we were working on that. Please feel free to write us again at any time in case you experience further issues in the future. Until then, take care & happy Dropboxing! 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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ilgl76
Explorer | Level 4
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Thanks!

Oliver67
Helpful | Level 5
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Hello Jane!

Basically everything works.
What I have noticed is that a small point is not working!
When I click on the Dropbox program starter in the Programs section, the Dropbox drive does not start as desired. Nothing happens.
Although Dropbox syncs and I can call the drive via the Gnome panel in the Dropbox icon.
So there still seems to be a small mistake!

Jane
Dropbox Staff
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Hey all, thanks a lot for all your cooperation, both here & on our tickets! 
 
The latest update I got from our top-level technicians is that the resolution posted above is the best workaround available, since Dropbox is based on Python and only locales supported by it would work. For that reason, I'd also encourage you to use this set of steps & install Dropbox after having changed your locale.
 
Once again, I appreciate your valuable contribution on our Forum & we’re always just a post away if you have further inquiries or you’d like to share your thoughts. Until then, happy Friday & take care! 
 
 
 

[This thread is now closed. If you have a similar or new question, you can ask here]

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
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Questions asked in the community will likely receive an answer within 4 hours!)

mr_mke
Explorer | Level 4
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I am using Linux mint 20.3 cinnamon

suddenly the dropbox app does not start and when I try to start it manually I get this message

dropbox start -i
Starting Dropbox...Traceback (most recent call last):
File "/usr/bin/dropbox", line 1603, in <module>
ret = main(sys.argv)
File "/usr/bin/dropbox", line 1592, in main
result = commands[argv[i]](argv[i+1:])
File "/usr/bin/dropbox", line 1443, in start
if not start_dropbox():
File "/usr/bin/dropbox", line 763, in start_dropbox
subprocess.Popen([DROPBOXD_PATH], preexec_fn=os.setsid, cwd=os.path.expanduser("~"),
File "/usr/lib/python3.8/subprocess.py", line 858, in __init__
self._execute_child(args, executable, preexec_fn, close_fds,
File "/usr/lib/python3.8/subprocess.py", line 1704, in _execute_child
raise child_exception_type(errno_num, err_msg, err_filename)
OSError: [Errno 8] Exec format error: '/home/mr_mke/.dropbox-dist/dropboxd'
Error in sys.excepthook:
Traceback (most recent call last):
File "/usr/lib/python3/dist-packages/apport_python_hook.py", line 153, in apport_excepthook
with os.fdopen(os.open(pr_filename,
FileNotFoundError: [Errno 2] No such file or directory: '/var/crash/_usr_bin_dropbox.1000.crash'

Original exception was:
Traceback (most recent call last):
File "/usr/bin/dropbox", line 1603, in <module>
ret = main(sys.argv)
File "/usr/bin/dropbox", line 1592, in main
result = commands[argv[i]](argv[i+1:])
File "/usr/bin/dropbox", line 1443, in start
if not start_dropbox():
File "/usr/bin/dropbox", line 763, in start_dropbox
subprocess.Popen([DROPBOXD_PATH], preexec_fn=os.setsid, cwd=os.path.expanduser("~"),
File "/usr/lib/python3.8/subprocess.py", line 858, in __init__
self._execute_child(args, executable, preexec_fn, close_fds,
File "/usr/lib/python3.8/subprocess.py", line 1704, in _execute_child
raise child_exception_type(errno_num, err_msg, err_filename)
OSError: [Errno 8] Exec format error: '/home/mr_mke/.dropbox-dist/dropboxd'

 

Megan
Dropbox Staff
Go to solution

Hey @mr_mke, welcome to our Community! 

 

Have you tried out these steps, in order to perform an advanced re-install on your end? 

 

Give it a go, and keep me posted. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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