Error downloading folder through web client

[Daniel K.61]

I'm trying to download a large folder through the web client. After I click download I'm prompted to save a small file called unspecified.htm, which saves and then nothing else happens. I'm sure I've used this feature successfully before. Any idea what's happening?

I've tried both download methods - click the folder and click download at the top, and right click. I can download individual files successfully.

Tried Mozilla Firefox & Chrome, Windows 10.

[Info M.1]

Hmm... on the end  seems the best is idependend win/linux server in the cloud wich is  internmediate part between backup providers..?

[Info M.1]

omg sync dot com is really pricing competitive.. Hope it restore better too..

[tom b.34]

Me too- it's not normal.

If you can't download large folders via web client then you should be getting a pop up alerting you to this fact when you attempt to do so.

Unless someone at DB has dropped the ball of course 😉

I'm also not happy about being locked out of my account when someone I share with dumps a load of files on me without regard for the way DB works.

Can't blame my Shared folks- they're not IT savvy, but I'd expect better of DB programmers.

[AhmedShatla]

Solved : i face the same problem  , but when change my IP to  USA IP  by vpn extention  ,it worked pushing any download button .(i used 'Hoxx' vpn  extension for chrome ). try USA ip if not work try another one