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Error message: “Cannot preview this type of file”but could previously.On iPad now b4 a Mac

TY and happy 2019! Lately I have been getting many “Can’t open this type of file” messages. Specifically, when I want to copy my airline reservations. Previously I would save as a PDF to Dropbox. When I directly save from Safari to DropBox on my iPad, the preview cannot be opened. PLS HELP.

PS, I tried to use the Email help screen but the “Select Device” dropdown menu would not save my highlighted device so email would not send.

1 Reply

Re: Error message: “Cannot preview this type of file”but could previously.On iPad now b4 a Mac

Hey there @FrankieAnn - sorry to hear about this.

Could you please share a screenshot of the exact error message you get to have a visual as well? 

Also, could you tell me if you're running the mobile app on your iPad or just accessing your files via a web browser (like Safari as you mentioned)? 

Moreover, could you check if there's any pending update for your iPad's OS and, if you're using the mobile app, for our app as well (from within your iPad's app store)? 

Thanks in advance!


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