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Error

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3 Comments
1 Kudo
Level 2
a month ago

Error

Hi,

 

I'm a Dropbox user from Spain and I'm getting the following error message from dropbox every few minutes. Error message

 

Dropbox is syncing ok. In fact the error message image file uploaded almost instantly. 

 

My PC is a Windows7Enterprise 64bits SP1 running Dropbox 14.4.19.

 

 

Contents of file dropbox_error02kk5a.txt:


[get_extra_trace_info failed]
Traceback (most recent call last):
File "dropbox\client\main.pyo", line 829, in boot_error
File "dropbox\client\main.pyo", line 5254, in get_dropbox_path
AttributeError: 'NoneType' object has no attribute 'local_config'

Original traceback:

Traceback (most recent call last):
File "dropbox\client\main.pyo", line 5534, in main_startup
File "dropbox\client\main.pyo", line 2033, in run
File "dropbox\client\main.pyo", line 1031, in startup_low
File "dropbox\client\flush_and_terminate\__init__.pyo", line 35, in create
File "dropbox\client\flush_and_terminate\windows.pyo", line 70, in __init__
File "dropbox\client\flush_and_terminate\windows.pyo", line 45, in create_named_process_event
error: (1789, 'LookupAccountName', 'Error en la relaci\xf3n de confianza entre la estaci\xf3n de trabajo y el dominio principal.')

 

What can I do to make Dropbox stop showing the error message window?

 

Regards,

Ivsen

3 Replies
Highlighted
Dropboxer
a month ago

Re: Error

Hi there Ivsen,

 

It appears that a specialist of our team will need to look into that as a follow up on this issue.

 

It would be advisable that you write us at dropbox.com/support in order to troubleshoot further. Can you please write in to us and provide me with the ticket number, or reply to me in this thread in order to help you troubleshoot further?

 

Looking forward to your reply! Thank you!

 

Kind Regards,
JaneA

Level 5
a month ago

Re: Error

Hey JaneA,

I have exactly the same problem, from one to the other day it did not work anymore. When I start my laptop it just sends me the error message that dropbox was not able to launch.
Here my problem report (1st part of it):

 

[get_extra_trace_info failed]
Traceback (most recent call last):
File "dropbox\client\main.pyo", line 829, in boot_error
File "dropbox\client\main.pyo", line 5254, in get_dropbox_path
AttributeError: 'NoneType' object has no attribute 'local_config'

 

I really need urgent help, because I do need dropbox for work and rely on it heavily. Do not seem to find any help online.

 

Awaiting your reply,


Daniel

Level 5
a month ago

Re: Error

Hey JaneA,
I have exactly the same problem, from one to the other day it did not work anymore. When I start my laptop it just sends me the error message that dropbox was not able to launch.
Here my problem report (1st part of it):

[get_extra_trace_info failed]
Traceback (most recent call last):
File "dropbox\client\main.pyo", line 829, in boot_error
File "dropbox\client\main.pyo", line 5254, in get_dropbox_path
AttributeError: 'NoneType' object has no attribute 'local_config'

I really need urgent help, because I do need dropbox for work and rely on it heavily. Do not seem to find any help online.

Awaiting your reply,

Daniel