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(File) download failed due to an unknown error

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(File) download failed due to an unknown error

I am not trying to download a large file. I am trying to download any file at all. A 3.31MB .pdf shouldn't incur this error.

 

I have a Nexus 7 2012 that is running 4.4.4 because I am one of the many users whose tablets turn into bricks/slugs after updating to anything 5.0+. It's a known problem. Since the dropbox app won't install from the Google Play store since I'm running 4.4.4, I tried using Dropbox from Chrome.

 

I can sign into my account from Chrome, which is as updated as it can be, but I cannot download any file at all.  I can see files but cannot download them. I receive unknown error message.

 

How should I get to files to my device? Google Drive?

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Solution
Community Manager

Re: (File) download failed due to an unknown error

Hey there,

It seems to be a known issue on Chrome: https://productforums.google.com/forum/#!topic/chrome/Dmby1AEz5FE;context-place=topicsearchin/chrome...

http://superuser.com/questions/836345/why-is-my-chrome-failing-to-download-some-files

Can you check if it works on a different browser?



Ed G
Community Manager @ Dropbox
https://dropbox.com/support


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2 Replies
Solution
Community Manager

Re: (File) download failed due to an unknown error

Hey there,

It seems to be a known issue on Chrome: https://productforums.google.com/forum/#!topic/chrome/Dmby1AEz5FE;context-place=topicsearchin/chrome...

http://superuser.com/questions/836345/why-is-my-chrome-failing-to-download-some-files

Can you check if it works on a different browser?



Ed G
Community Manager @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Level 2

Re: (File) download failed due to an unknown error

It gives me exactly same error message while I try to download a file. Finally I found, by mistake I disabled my Download Manager. I enabled it and it's working now !
Still stuck? Contact Support directly, or ask a question on the community.
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