cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Known issues updated. Learn more

default

no

Highlighted

Forcing me to open a personal account

Level 2

I received a link to download an image but dropbox is forcing me to open a personal account, but I need this on my work account. Why is it trying to force me to open another account and how can I just download the image or add it to my dropbox?

Screen I get: 

Don’t mix up your personal files with your work files. Set up your separate personal Dropbox which comes with 2GB for the stuff that’s just for you.

1 Reply

Re: Forcing me to open a personal account

Dropboxer
Hey Rachel (@Rachel S.2), thanks for checking in with us on our Community! I’m afraid that the screenshot you intended to post us in your first message didn’t reach our end. As I’d like to ensure I’m following-up with you correctly, could you include what you’re currently seeing (omitting personal info), so as to better determine what's happening? 
 
From there Rachel, could you please clarify if you’ve received a shared link to the file 🔗 in question or a colleague/ friend had shared a file 📋 with you? 
 
Any other detail you could include on this discussion would be very helpful, so as to try & re-create the behavior on my end & see the results I’m getting. I’ll be awaiting your next message here Rachel! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Error Messages

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Forcing me to open a personal account
69 Views
1 Reply
0 Likes
Who's talking
Top contributors to this post