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Free trial expiry error message

Level 2

We have a Dropbox Business account which isn't a trial, however we are getting messages pop up when we log onto the Dropbox online (we haven't seen this same message via the app.

When I click on 'Add billing info', the pop up disappears for a moment and the message in red appears - 'Your team isn't in a trial' - and then the original pop-up appears again. And so the cycle repeats...

Could anyone help with this please?



Screen Shot 2019-03-21 at 4.45.49 PM.png

3 Replies

Re: Free trial expiry error message

Level 10

Hi there,

I am also facing this issue. Thanks for any help provided. 


Re: Free trial expiry error message

Hey peeps, sorry to hear about this. 
Due to account-specific info that’ll be needed so as to have a more in-depth look into this matter, I I sent you an email to the email associated with your Forum profile. Please check your inbox for my latest message, and if you have any trouble locating it, you can also ping me here.
Looking forward to hearing back from you!

Community Moderator @ Dropbox

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Re: Free trial expiry error message

Level 2

Thanks Lusil, I've replied to your email now

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Free trial expiry error message
3 Replies
Solved! : See solution