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I am getting an error message on my desktop app. Can you help?

When I click on the Dropbox icon on bottom of screen I get "Can't Establish a Secure Connection" message.  Yet if I go through my browser to DropBox there is no issue getting access to my account. It also tells me me to reset my date and time on my computer, but it's correct.

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4 Replies

Re: Error message

Dropboxer
Dropboxer
Hi there, could you check the steps on this article to see if they help resolve your issue?
 
Let me know how it goes!



Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Error message

I checked the time on my computer inside "Computer" and it is correct. I never had this problem before.

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Re: Error message

Dropbox is allowed through my Windows firewall.

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Re: Error message

Dropboxer
Dropboxer
Did you check the proxy settings section of the article? 
 
Are you using any kind of proxy, VPN, security software, or even ISP/router issues that could be restricting traffic to the following Dropbox domains?
 
Do other desktop devices have the same issue on the same WiFi network? If this a private or public WiFi network?



Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
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I am getting an error message on my desktop app. Can you help?
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