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I can't find a deletion on the events page

Level 2

Restoring deleted file that and does not show on events to send link. 

5 Replies

Re: NEED HELP!

Dropboxer
Dropboxer
Hi there, is the file within the recovery time for a restoration? For Basic and Plus plans it’s 30 days, whereas for Professional and Business, it’s 120 days.
 
Could you instead try to restore the file from the deleted files page?
 
Let me know how it goes!

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: NEED HELP!

Level 2

yes but it keeps saying error or timing out. 

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Re: NEED HELP!

Level 2

This is what it does and then says error.  Dropbox Error.jpg

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Re: NEED HELP!

Dropboxer
Dropboxer
Would it be okay if we reach out to the email address associated with your forum profile in order to assist further in this matter?

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: NEED HELP!

Level 2

yes it's mine 

[email removed]

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I can't find a deletion on the events page
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