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I get an error when trying to open my files. Any idea what happened?

hi hive. upon opening dropbox, all my files are non readable, and the file names have been changed to include "to get password email ... to eucodes17@gmail.com"

has my account been hacked?

any advice on restoring?

Thanks

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Super User II

Re: error

It hasnt been hacked, but, you have been infected by a ransomware virus. 

You need to clean your machines of the viruses and then request a rollback by following this article


 


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1 Reply
Super User II

Re: error

It hasnt been hacked, but, you have been infected by a ransomware virus. 

You need to clean your machines of the viruses and then request a rollback by following this article


 


PenguinPenguin - Penguin - Penguin - Penguin


Heart Did this post help you? If so please mark it for some Kudos below. 


White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


Arrows Counter Clock Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

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