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I'm getting an error when I sign in from the mobile app that my email isn't valid

Level 2

I had to reset my android smartphone recently. Since then, I cannot use the dropbox app anymore. The app is asking for my email and a pwd. It keep saying :please enter a valid email address. I'm stuck at this point andIcannot lg into my dropbox.Fortunately, I can still access from my tablet and from my laptop.Can somebody help ?

 
 
 
 
 
5 Replies

Re: non valid email

Dropboxer
Hi there @Roberto30
 
As a first step, could you please ensure that you’re trying to sign in with the relevant email address associated with your account? You can cross-check this by checking from other platforms you may have logged in to:
If you find that it’s the same account, could you try reinstalling the mobile app and see if that does the trick? 
 
Let me know how it goes!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: non valid email

Level 2

Thanks for the help.

I confirm the email address. I accessed from my tablet and checked it again.As far as reinstalling the app, this doesn't seem easy.This app is preinstalled and the choices you have when trying to uninstall are "forced stop" and "deactivate" I performed those 2 actions then re-activate. I'm still stuck as before. Thanks again

 
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Re: non valid email

Dropboxer
Thanks for your swift reply, @Roberto30
 
I’ve sent you a ticket to the email address associated with your Community profile so that we can have a better look into this using our internal tools. Please check your inbox for my latest message. 
 
Cheers!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: non valid email

Level 2
I’m also having the same issue on my kindle, was working ok, did an update last week and now it say please enter a valid email address, I know the address is valid as its the one I logged in with on here and on my phone
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Re: non valid email

Dropboxer
Hi there @Sean344, sorry to hear that you’re also having this experience. 
 
I’ve sent you an email at the email address connected to your Community account, so when you have the chance, please check your inbox and we’ll take it from there. 
 
Thanks in advance!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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I'm getting an error when I sign in from the mobile app that my email isn't valid
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