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I had to reset my android smartphone recently. Since then, I cannot use the dropbox app anymore. The app is asking for my email and a pwd. It keep saying :please enter a valid email address. I'm stuck at this point andIcannot lg into my dropbox.Fortunately, I can still access from my tablet and from my laptop.Can somebody help ?
Lusil
Community Moderator @ Dropbox
dropbox.com/support
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Lusil
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
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Thanks for the help.
I confirm the email address. I accessed from my tablet and checked it again.As far as reinstalling the app, this doesn't seem easy.This app is preinstalled and the choices you have when trying to uninstall are "forced stop" and "deactivate" I performed those 2 actions then re-activate. I'm still stuck as before. Thanks again
Lusil
Community Moderator @ Dropbox
dropbox.com/support
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Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
Lusil
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
I also cannot use the app on my Android 4.4 tablet anymore. It was working fine a month or two ago, but now it's asking me to log in, and says "please enter a valid email address." I hadn't updated the app because it was working, so why mess with it? I've since updated it, then uninstalled and reinstalled multiple times, but it still asks for a valid email address. I can log in using the browser on the tablet, but that is so cumbersome with many more steps and time required, not the quick access to my files or integration with other apps that I've had. What changed? An I going to be forced to Onedrive?
Lusil
Community Moderator @ Dropbox
dropbox.com/support
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Well, here's a fine how-do-you-do. I too have this problem. I went to Play Store Apps and looked at installed apps and it wasn't even listed, though I know it is on the phone and I can attempt to log on being greeted with the "enter a valid e-mail address." I went into the phone settings/apps and it was listed there and I uninstalled it. When I went back to the play store to my library and attempted to re-install Dropbox, I am greeted with "Your device isn't compatible with this version" message. I have an HTC Droid Incredible 4G running Android 4.0.4. There are no new updates available for this phones system.
Lusil
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
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