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I'm getting an error when I try to delete files

Level 6

Every time I attempt to permanitly delete a file I get an error measage "Unable to delete those files" acompanied by a red dot/white X . I am the sole owner of the files. I dont recall ever having this problem. Any thoughts?

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5 Replies

Re: Unable to delete files

Dropboxer

Hello there @TRB1 - sorry to hear that.

Could you first try another browser (or an incognito window) and clearing your browser's cache

Should the issue persist, please send me a screenshot of the error you get so I can have a better view of the matter at hand.

Thanks!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Unable to delete files

Level 6

I used a different browser on a different computer and I'm still getting this when I click on Permanitly Delete. Here is what comes up at the bottom of the screen. (Second pic is  the full screen)

screenshot.jpgscreenshot - Copy.jpg 

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Re: Unable to delete files

Dropboxer

Sorry for the tardy response @TRB1 - are you still having issues with this?

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Unable to delete files

Level 6
Resolved by deleting and reloadind the Dropbox app. Don't know why, but the problem is fixed.
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Re: Unable to delete files

Dropboxer

Glad to hear you managed to resolve this in the end @TRB1!

Should you ever come up with a Dropbox question, feel free to reach out.

Have a lovely day!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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I'm getting an error when I try to delete files
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