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I'm seeing a message "Dropbox was unable to update your selective sync preferences". Why?

Level 2

My drive is full and I want to unsync my "sync"ed folder of Camera uploads from my mobile phone in my laptop. When I try to unsync the folder and apply changes, I get a message saying "Dropbox was unable to update your selective sync preference". And yes, I have stopped syncronization before doing this.

Thank you.

3 Replies
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Re: Can't unsync a folder

Dropboxer
Hey there (@HpConan), just to ensure I’m following-up with you correctly, can you clarify whether you’ve Paused syncing? If so, then the diagnostic message you’re seeing aims to alert you that you’d need to resume syncing if you’d like to apply the Selective Sync changes. 
 
Hopefully my post points you towards the right direction & please do let me know if I have misunderstood your inquiry in any way or in case you have any follow-up queries & it'll be a pleasure to further clarify. Thanks & have a great day ahead until we talk again! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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Re: Can't unsync a folder

Level 2

It worked! Thank you very much!

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Re: Can't unsync a folder

Dropboxer

Perfect @HpConan; pleased to hear the news! Happy Dropboxing ahead & feel free to ping us here again for more tips & tricks. Take care until we talk again & enjoy the rest of your day! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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I'm seeing a message "Dropbox was unable to update your selective sync preferences". Why?
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