cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Known issues updated. Learn more

March contest: Post your Paper workflow to win a Dropbox t-shirt and tote bag!

default

yes

I'm unable to open locally synced files; I'm getting an "Unspecified Error". How should I proceed?

Level 3

I've got a new Windows 10 laptop and have downloaded Dropbox so I can access my companies files. I managed to download everything through Smart-Sync but I am unable to open my files of any kind, recieving an error message saying 'Unspecified error'. I believe I am using the most recent version of Dropbox: 64.4.141. I can access the files through the online version of dropbox however. 

26 Replies

Re: Unable to open files synced to computer

Dropboxer
Hey there @rorykemp ), would you mind including a screenshot of your folderstructure & the error message in your next reply here, so as to get a better idea of what’s happening. Have you by any chance attempted to revert your files to Local White check mark in order to open them on your Mac? Are you getting the same error message incidentally? 
 
Once I have this info, I’ll try to address your initial inquiry a bit more closely. Thanks in advance for the time you’re devoting on that & I’ll be awaiting your next message on this discussion! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: Unable to open files synced to computer

Level 3

Dropbox Error.png

Reply
Loading...

Re: Unable to open files synced to computer

Level 3

Hi Jane,  

Yes, I am able to convert files to local and use them as normal. The problem is still persisting however. 

Reply
Loading...

Re: Unable to open files synced to computer

Dropboxer
Perfect @rorykemp & thanks for letting me know of the progress! It would be worth noting that when you attempt to access the 'online-only' file that has been removed locally with Smart Sync, Dropbox will sync that file to your computer. While we begin syncing the content immediately, it may take some time to completely sync and open. Sync speed is impacted by the size of the file and the speed of your internet connection, it may take some time to completely sync and open.
 
If you see the associated application open, but your file does not load or an error occurs, the first step to resolve this issue would be to right-click on the file and select ‘Local’ from the Smart Sync menu. 
 
Hopefully this addresses your initial concern, though please do let me know here if you have any additional questions or I’ve misunderstood in any way. Happy syncing & take care until we talk again! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: Unable to open files synced to computer

Level 3

Hi Jane, 

Is there anyway I can prevent the error message coming up in the first place? It is not ideal to have to actively local sync every file that I want to use. 

Thanks!

Reply
Loading...

Re: Unable to open files synced to computer

Dropboxer
I understand that this isn’t ideal to you at the moment @rorykemp however I’m afraid that you can’t disable this notification (that’s merely because it aims to inform you on how your device handles your input). Regardless, I’m interested in checking back on whether there’s an option to avoid triggering it. If it’s not too much trouble for you, could you include the steps you’ve followed that led to this message in your next reply here, so as to try & re-create the behavior on my end? 
 
Thanks again & I’m looking forward to hearing back from you!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: Unable to open files synced to computer

Level 3

Hi Jane, 

Essentially I downloaded the latest version of Dropbox onto my new Windows 10 laptop and logged into my company account. Due to the large number of files I opted for the 'Online' sync to save space on my laptop. Once all of the files had synced to my laptop I noticed that this error message appeared whenever I tried to open a file on any microsoft office programme (word, ppnt etc.) regardless of the size. It seems to be fine opening other files e.g. PDF and PNGs. I am able to manually sync files to 'Local' however on my old laptop I could simply open them and it would do it automatically. 

 

 

Reply
Loading...
Highlighted

Re: Unable to open files synced to computer

Dropboxer
Thanks a lot for explaining matters in such detail for me @rorykemp, it's been mostly appreciated! 
 
I’d like to dig a bit deeper & have a closer look on your current setup through our Official Support channel. So as to look into the matter having all our tools available, I’ve made sure to reach out to you directly via email. 
 
Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly get back in touch with you asap. Thanks again for your ongoing cooperation & happy Friday!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: Unable to open files synced to computer

Level 2

One of our Dropbox for Business users are experiencing this same issue.  They can open the locally synced files but cannot open the cloud-synced files. They get an "unspecified" error message when trying to open the files that are cloud-synced.

Reply
Loading...
Error Messages

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

I'm unable to open locally synced files; I'm getting an "Unspecified Error". How should I proceed?
602 Views
26 Replies
1 Like
Solved! : See solution