cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Known issues updated. Learn more

default

yes

Highlighted

I was considering the free trial and decided not to and now I cannot access my dropbox files.

Level 2

https://www.dropbox.com/team/setup/team_info

 

I keep getting this link and i have files i need to access before 4 pm est. help

Tags (2)
6 Replies

Re: I was considering the free trial and decided not to and now I cannot access my dropbox files.

Dropboxer

Sorry to hear about this @HELP5 - could you please elaborate on your problem or share a screenshot of any error message you get? Have you tried browsing your homepage? What do you see there? Also, if you're missing files, have you taken a look at your Events page

In addition, if you accidentally started a trial for a Business account, you can cancel it from your account's tab.

Keep me posted on your findings and we'll take it from there. Thanks!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: I was considering the free trial and decided not to and now I cannot access my dropbox files.

Level 3

Did you solve this issue. I have the same exact problem and i don't even know why I'm sent to that page. What's going on?

Reply
Loading...

Re: I was considering the free trial and decided not to and now I cannot access my dropbox files.

Dropboxer

Who or what is sending you to that page  to begin with @Agast_11? Did you check any of my previous suggestions? 

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: I was considering the free trial and decided not to and now I cannot access my dropbox files.

Dropboxer

Also, does this occur if you try another browser, an incognito window and after having cleared your browser's cache

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: I was considering the free trial and decided not to and now I cannot access my dropbox files.

Level 3

Hello Walter,

Yes, It happened in different browsers and sessions. The problem was that, for some unknown reason, the dialogs in the page were in Polish, so I didn't understand what it was telling me. In the end I was able to sort it out and cancel the subscription. Thanks for your tip.

 

Reply
Loading...

Re: I was considering the free trial and decided not to and now I cannot access my dropbox files.

Dropboxer

Glad to hear this worked @Agast_11!

Should you ever have any more questions, you know where to find us winking face

Cheers!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Error Messages

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

I was considering the free trial and decided not to and now I cannot access my dropbox files.
586 Views
6 Replies
0 Likes
Solved! : See solution
Who's talking
Top contributors to this post