cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Known issues updated. Learn more

default

no

Highlighted

IE 11 not alowing download

Level 2

IE 11 will not aloow the download of Drobox files, when you click the download button - you can see a faint popup to allow you to move on but then nothing.

Tags (1)
3 Replies

Re: IE 11 not alowing download

Dropboxer
Hey @Lockedout, that's some great feedback; thanks for highlighting!
 
I'm wondering if you can complete the action as expected on a different browser or through an incognito window, as there could be a missing update that’s causing you this issue. Kindly bear in mind that dropbox.com works best on the two most recent versions of:
 
Spoiler
In other words, you should check back on the relevant documentation & verify that all latest updates have been installed correctly. 
 
I hope that this is helpful to you & please do let me know here in case you have more questions or you need further assistance in any way & I’ll check back with you asap. Thanks! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: IE 11 not alowing download

Level 2

Yes, Goole Chrome works fine.......

I have unloaded and reloaded IE-11 in windows 10, closed the popup blocker, changed the secuity permissions, closed/disavled add on's.............

No luck yet,

Thanks.!

Reply
Loading...

Re: IE 11 not alowing download

Dropboxer
Thanks for your swift message & detailed report @Lockedout; I appreciate the time you’ve devoted in resolving this discrepancy. Kindly note that I’ve forwarded your findings to our higher-level technicians & it seems that there’s currently an issue preventing our users from completing certain actions on our website that’s specific to Internet Explorer. Our specialized technicians are aware of it & are working to resolve it asap. 
 
I’ll make sure to circle back to you here once I have an update; thanks for bearing with us in the meantime!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Error Messages

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

IE 11 not alowing download
223 Views
3 Replies
0 Likes
Who's talking
Top contributors to this post