Job reached maximum retry attempts

jolkadre · ‎04-07-2018

When I try to upload a PDF in gmail, I get error "Job reached maximum retry attempts".

How I can fix it?

Frank_S · ‎05-16-2018

Hey all,

Quick update on this. We've made some changes on our side that should improve the success rate for saving files to your Dropbox via the Gmail Chrome addin. The underlying cause behind the degradation in performance appears to be caused by an issue with attachment links that Gmail is providing us, so we've reached out to them to try and resolve this fully.

As always, once I have more information to share I'll loop back here with an update!

Frank

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Mark · ‎04-07-2018

What steps are you using to upload?

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jolkadre · ‎04-08-2018

Open e-mail (gmail, chrome) with pdf in attach
On pdf document i take button “save to dropbox”
I choose folder and push “save”
Gmail says: job reached maximum retry attempts

Mark · ‎04-08-2018

Have you tried https://www.dropbox.com/help/sign-in/enable-dropbox-for-gmail ?

It may be worth disabling and re-enabling.

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jolkadre · ‎04-08-2018

Dont work only pdf.

How i understand – permissions on chrome is ok.

I uninstall dropbox for gmail and install. The problem has not disappaered.

Mark · ‎04-08-2018

How large is the PDF?

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jolkadre · ‎04-08-2018

Very small, for example 47 KB, 75 KB.

Dallas645 · ‎04-09-2018

My dropbox is no longer syncing with my Gmail account. I keep getting the error "Job reached maximum retry attempts" I have tried deleting the extension and reinstalling it a couple of times, but it's still not working. Is there anyone that can help me with this? I rely on this for my business.

Mark · ‎04-09-2018

I'd suggest you both log a ticket:

www.dropbox.com/support to do that
http://dropbox.zendesk.com to track. Replies, however, may take a few days.

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Dallas645 · ‎04-09-2018

Thank you, will do!

Job reached maximum retry attempts

Job reached maximum retry attempts

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