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Message " the folder is too large to download"

Level 1

Recently I needed to move some large files 9in ZIP format) from one location to another. Both my computers. To do that, I needed to purchase extra storage. I succeeded in successfully uploading the files. There was no warning in relation to the upload.

When I came to download the zip files/folders, I got the message " the folder is too large to download"" and it suggested I upgrade to a DropBox Business Account.

I upgraded to a Trial version and I am getting the same error message.

How do I access and download my legitimately uploaded files?

121 Replies

Re: Message " the folder is too large to download"

Community Manager
Community Manager

Hi Harry,

Are you downloading them from the desktop client or from the web version (dropbox.com)? I'd suggest you try installing the desktop client (http://www.dropbox.com/install) and then let the files sync on your computer.

More info on file sizes here: https://help.dropbox.com/space/upload-limitations

Hope it helps!




Ed G
Community Manager @ Dropbox
https://dropbox.com/support


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Re: Message " the folder is too large to download"

Level 1

I have Dropbox pro and are experiencing the same issues. I find it quite annoying that you've decided to restrict how big a folder of MY FILES I can download when I'm paying you to keep them stored online for me. What's the point of that service if it's going to be such a pain to retrieve them?

I know your desktop version is better for this, but why have you decided to make your browser and app version so awful? I hate that you'd rather preview files for me rather than instant download them as you used to. Downloading from you android app is also a real pain where you have to do it file by file...

Now my office don't allow the desktop version of dropbox as they regard it as a security breach. So using the desktop-version is no option for me. 

Are you working to sort this out? Or have you decided that your browser version is supposed to be s*** so people have to download your software? What can I do to get my files to this computer without having to piece it all together by doing lots of separate downloads?

Kind regards,
J

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Re: Message " the folder is too large to download"

Level 1

I agree, this message is lame.  When someone sends me some files, rather than giving me a 1 click access to the files, I have to add it to my dropbox, then have it autodownload, then remove it from my dropbox.

Oh, then my drop box is full, so I have to empty it before I can add these new files that someone sent me.  So I can download it, so I can delete it from my dropbox.

Who's your UX guy?

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Re: Message " the folder is too large to download"

Level 1

Did anyone find a solution to this? I have a Dropbox Pro account and currently have a 19GB file that I send to a colleague via a link (because they don't have a Pro account). I tell them to simply download as a zip and save to their PC instead of downloading to Dropbox because they do not have the space for it. I thought this was fine until I tested again and it now says the file is too large to download as a zip and I must save to Dropbox. But Dropbox is too small too!

How do I access the file I have bought a Pro licence to store!!?

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Re: Message " the folder is too large to download"

Level 1

This is driving me nuts as well. Was it like this before? I normally share photos with clients, but I have been doing video recently. It's incredibly difficult to tell a client that they need to download every file individually. Ultimately I will need to find a better solution.

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Re: Message " the folder is too large to download"

Level 1

Erik U., Dropbox got back to me to tell me the only way to do it is the one we already know about; download to your Dropbox or download individual files (not possible in my case as well as yours). 

I don't believe it was like this before but I cannot find any evidence to prove it. 

I wouldn't have set my file up like this if it didn't work before. 

I'm thinking WeTransfer Plus account. This only gives you 100GB of cloud storage but does allow you to transfer 10GB at once (still not 19GB but more than Dropbox's 1GB). 

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Re: Message " the folder is too large to download"

Level 2

What bullshit! There is absolutely *no* reason for this except Dropbox being stingy and trying to keep load off their servers. 

...I'm switching to BTsync and ditching dropbox FOR GOOD. 

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Re: Message " the folder is too large to download"

Level 1

I wasn't aware of BTsync. WeTransfer have very recently upped their max file size to 20GB which is much more than Dropbox's 1GB but still only just covers my file that currently stands at 18.6GB. 

Have been looking at Open Drive too. Theirs is 25GB but there is a daily download limit on theirs. 

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Re: Message " the folder is too large to download"

Level 2

@Karl R., BTsync (aka BitTorrentSync) is wonderful because it's peer-to-peer, hence the name. This means, the only storage "limits" are imposed purely by your own storage on the two devices syncing. Also, there is no "cloud" middleman (like Dropbox, OneDrive, Google Drive, etc) since it is P2P, which makes the transfer faster *and* more secure! I'm an IT professional (SysAdmin) and it's the clear-cut winner, in my opinion. 

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