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Missing Dropbox links 2019 - Users get 404 error

My Company is using business dropbox. I simply went away for holidays as i have come back there have been many dropbox links that I have created that have simply gone missing. files and folders remain, but the share links are gone. Please do not tell me the links were set to expire this is not the case. The last time we had this issue it was because we deleted a team member and it scrubbed links they created. I created these new links and am still an active member. I cannot figure out why this is happening.

Any advice on why this is happening just within the new year and how to prevent in the future.

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Dropboxer

Re: Missing Dropbox links 2019 - Users get 404 error

Hey there @Onward585 - can you confirm that the files to which your shared links were pointing to have not been deleted from your Dropbox folder?

Shared links will break if the file has been deleted from its Dropbox folder. Please check to see that the file is still located in your Dropbox folder. You can look at your deleted files on the following page: https://www.dropbox.com/deleted_files

Please also be aware that there is a 20GB daily limit on link traffic for Basic accounts, and a 200GB daily limit for paid accounts. Exceeding this limit will disable your shared links as well. 

In any case, keep me posted on your findings and happy New Year!




Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Dropboxer

Re: Missing Dropbox links 2019 - Users get 404 error

Hey there @Onward585 - can you confirm that the files to which your shared links were pointing to have not been deleted from your Dropbox folder?

Shared links will break if the file has been deleted from its Dropbox folder. Please check to see that the file is still located in your Dropbox folder. You can look at your deleted files on the following page: https://www.dropbox.com/deleted_files

Please also be aware that there is a 20GB daily limit on link traffic for Basic accounts, and a 200GB daily limit for paid accounts. Exceeding this limit will disable your shared links as well. 

In any case, keep me posted on your findings and happy New Year!




Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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Level 2

Re: Missing Dropbox links 2019 - Users get 404 error

Thanks, it looks like we were hitting limit.

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