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Level 2

PDF files open as read only on Acrobat Reader (on Android)

I haven't had any problem editing PDF files on my Android tablet until now. I simply opened dropbox, and opened the PDF in Adobe Acrobat from dropbox.

Lately, when I open a PDF in Adobe Acrobat from dropbox, I get an error message telling me I can only open the file read-only. This applies to all my files.

When I open a PDF directly from Adobe Acrobat, I don't have this problem.

I suspect this is related to a recent update of either app.

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28 Replies
Level 4

Re: PDF files open as read only on Acrobat Reader (on Android)

I am having the same problem. This problem alone is enough for me to try to convince my company that we no longer need Dropbox.
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Level 2

Re: PDF files open as read only on Acrobat Reader (on Android)

Same problem here, on two Android machines. 

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Dropboxer

Re: PDF files open as read only on Acrobat Reader (on Android)

Hey peeps, sorry to hear about this. 
 
In order to have a better look into this matter, I’d recommend continuing this discussion via email. I’ve sent thus an email to the email address associated with your Forum profiles. Please check your inbox for my latest message. 
 
Cheers! grinning face with smiling eyes



Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Level 2

Re: PDF files open as read only on Acrobat Reader (on Android)

Same problem here...I was editing PDFs last week no problem.

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Dropboxer

Re: PDF files open as read only on Acrobat Reader (on Android)

Hey @wwaltab5
 
Are you also having trouble with this? If so, I’d also recommend continuing this via email, in which case you can either contact our Support team or I can contact you directly to your email address associated with your Forum profile. 
 
If this is not the case, let me know a bit more info on this so as to have a better understanding of the behavior you’re experiencing. Thanks in advance!



Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
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Level 4

Re: PDF files open as read only on Acrobat Reader (on Android)

Same problem here.

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Level 5

Re: PDF files open as read only on Acrobat Reader (on Android)

Have you managed to solve this problem, we use dropbox and adobe for our work tablets, dropbox have come back to us saying it's not a problem their end but something to do with Adobe, this has been happening for at least a month and we have no idea how to solve the issue, so any ideas would be a big help.

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Level 4

Re: PDF files open as read only on Acrobat Reader (on Android)

We have other options as cloud services, so I will be looking at the competition if this is not solved.

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Dropboxer

Re: PDF files open as read only on Acrobat Reader (on Android)

Hey again, peeps!
 
I’m jumping in here again to ensure a couple of steps: could you please check if you’re running the latest version of the mobile app and, if necessary, update it? Also, this might be a shot in the dark, but maybe restarting the app by signing out and in again, or even clearing the cache might do the trick? 
 
Thanks in advance!



Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
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