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PDF files open as read only on Acrobat Reader (on Android)

PDF files open as read only on Acrobat Reader (on Android)

Pierre M.
Helpful | Level 5
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I haven't had any problem editing PDF files on my Android tablet until now. I simply opened dropbox, and opened the PDF in Adobe Acrobat from dropbox.

Lately, when I open a PDF in Adobe Acrobat from dropbox, I get an error message telling me I can only open the file read-only. This applies to all my files.

When I open a PDF directly from Adobe Acrobat, I don't have this problem.

I suspect this is related to a recent update of either app.

2 Accepted Solutions

Accepted Solutions

Lusil
Dropbox Staff
Go to solution
Hey peeps, sorry to hear about this. 
 
In order to have a better look into this matter, I’d recommend continuing this discussion via email. I’ve sent thus an email to the email address associated with your Forum profiles. Please check your inbox for my latest message. 
 
Cheers! :grin:

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Juliandel
Helpful | Level 5
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I was able to use an app Xodo and it seems to work just fine for me. I will use this for the time being until this bug gets worked out.

View solution in original post

40 Replies 40

Borney
Explorer | Level 4
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I am receiving the error message on my PDF files when I try to open with Adobe "This File will be Opened as View Only" and then I cannot edit and save. Is this an Adobe update issue or Dropbox or user? Please advise asap. Thank you

Jay
Dropbox Staff
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If this isn’t what you’re referring to, please let me know more info!

 


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Juliandel
Helpful | Level 5
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I am having the same problem. This problem alone is enough for me to try to convince my company that we no longer need Dropbox.

hacohen
New member | Level 2
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Same problem here, on two Android machines. 

Lusil
Dropbox Staff
Go to solution
Hey peeps, sorry to hear about this. 
 
In order to have a better look into this matter, I’d recommend continuing this discussion via email. I’ve sent thus an email to the email address associated with your Forum profiles. Please check your inbox for my latest message. 
 
Cheers! :grin:

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

wwaltab5
New member | Level 2
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Same problem here...I was editing PDFs last week no problem.

Lusil
Dropbox Staff
Go to solution
Hey @wwaltab5
 
Are you also having trouble with this? If so, I’d also recommend continuing this via email, in which case you can either contact our Support team or I can contact you directly to your email address associated with your Forum profile. 
 
If this is not the case, let me know a bit more info on this so as to have a better understanding of the behavior you’re experiencing. Thanks in advance!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

LuizFNetto
Helpful | Level 5
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Same problem here.

Parsons-Joyce
Helpful | Level 5
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Have you managed to solve this problem, we use dropbox and adobe for our work tablets, dropbox have come back to us saying it's not a problem their end but something to do with Adobe, this has been happening for at least a month and we have no idea how to solve the issue, so any ideas would be a big help.

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