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Permission Error Message - Dropbox could not start

Level 4

bn.BUILD_KEY: Dropbox
bn.VERSION: 72.4.136
bn.DROPBOXEXT_VERSION: failed
bn.is_frozen: True
machine_id: 0193c126-3c4e-5cbf-aa16-9dedaee84675
pid: 1468
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='bushprisby', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Nancy', pw_dir='/Users/bushprisby', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='bushprisby', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Nancy', pw_dir='/Users/bushprisby', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'bushprisby'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'bushprisby'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/bushprisby'
appdata: '/Users/bushprisby/.dropbox/instance1'
real_path='/Users/bushprisby/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40700 uid=501 gid=20
dropbox_path: '/Users/bushprisby/Dropbox'
real_path='/Users/bushprisby/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-resources/python-packages-37.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-resources/python-packages-37.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/_s/3gvybs7x17lc6tybtr40b8n00000gn/T'
real_path='/private/var/folders/_s/3gvybs7x17lc6tybtr40b8n00000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 2449, in startup_high
File "dropbox/client/main.pyc", line 5079, in _init_app_model
File "dropbox/foundation/navigation_service/factory.pyc", line 37, in create
File "<frozen importlib._bootstrap>", line 983, in _find_and_load
File "<frozen importlib._bootstrap>", line 967, in _find_and_load_unlocked
File "<frozen importlib._bootstrap>", line 668, in _load_unlocked
File "<frozen importlib._bootstrap>", line 638, in _load_backward_compatible
File "dropbox/foundation/navigation_service/navigation_service_impl.pyc", line 75, in <module>
File "<frozen importlib._bootstrap>", line 983, in _find_and_load
File "<frozen importlib._bootstrap>", line 967, in _find_and_load_unlocked
File "<frozen importlib._bootstrap>", line 668, in _load_unlocked
File "<frozen importlib._bootstrap>", line 638, in _load_backward_compatible
File "dropbox/foundation/html_views/local/common/manager.pyc", line 28, in <module>
File "<frozen importlib._bootstrap>", line 983, in _find_and_load
File "<frozen importlib._bootstrap>", line 967, in _find_and_load_unlocked
File "<frozen importlib._bootstrap>", line 668, in _load_unlocked
File "<frozen importlib._bootstrap>", line 638, in _load_backward_compatible
File "dropbox/client/features/model_registry.pyc", line 13, in <module>
File "<frozen importlib._bootstrap>", line 983, in _find_and_load
File "<frozen importlib._bootstrap>", line 967, in _find_and_load_unlocked
File "<frozen importlib._bootstrap>", line 668, in _load_unlocked
File "<frozen importlib._bootstrap>", line 638, in _load_backward_compatible
File "dropbox/client/features/generated_models.pyc", line 34, in <module>
File "<frozen importlib._bootstrap>", line 983, in _find_and_load
File "<frozen importlib._bootstrap>", line 963, in _find_and_load_unlocked
File "<frozen importlib._bootstrap>", line 906, in _find_spec
File "<frozen importlib._bootstrap_external>", line 1290, in find_spec
File "<frozen importlib._bootstrap_external>", line 1264, in _get_spec
File "<frozen importlib._bootstrap_external>", line 1245, in _legacy_get_spec
File "<frozen importlib._bootstrap>", line 441, in spec_from_loader
File "<frozen importlib._bootstrap_external>", line 600, in spec_from_file_location
ValueError: bad marshal data (unknown type code)

==

Mac OS. How can this be resolved? Thanks...

4 Replies

Re: Permission Error Message - Dropbox could not start

Super User II

Have you moved or renamed your home folder recently? Renamed your user account? If so, you'll want to follow the instructions listed in this post.

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Re: Permission Error Message - Dropbox could not start

Level 4

The answer to both questions is No.

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Re: Permission Error Message - Dropbox could not start

Super User II

An advanced reinstall, by following the steps in Stefanie's reply on the thread linked above, is still the best method to fix most issues with the Dropbox client. I beleive there's also a Permissions Fix button in Dropbox Preferences on a Mac, though I'm not certain of that as I'm a Windows user.

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Re: Permission Error Message - Dropbox could not start

Level 4

Thank you! I followed the solution you referenced and it appears to be working - right now synching tens of thousands of files..

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Permission Error Message - Dropbox could not start
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