Is it just me, or is this phone number just there for appearance. I'm on the phone, trying to upgrade my plan. You'd think that sales is ready to take your money anytime because they are always spamming you and trying to chat with you and soliciting people you share files with.
Yes, even paid users have their clients solicited. And then I get calls from my client and theyre saying "WTF?" because they don't want to give dropbox their information just to get the files they paid me for.
I'm on the supposedly claimed to be 24/7 sales line. It's late, theres no way there is a 30 minute+ line up, but here I am. I'm getting the message "all of our agents are currently helping other..." blah blah blah, please stay on the line.
I feel like this eternal hold is just a deterrent to get me to hang up.
It doesn't really instill confidence in the support when I pay so much money and feel like I wont be able to rely on them to support me over the phone.
They probably wont approve this post, or they might delete it because I called them out. I guess we'll see if I have to post this to other sites instead, or not. I'll save a copy, just in case.