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Saml Assertion validates error

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Screenshot from 2019-03-12 17-37-44.png

I am getting this error. Even certificate is valid

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Re: Saml Assertion validates error

Dropboxer

Hey there @vamshi_835, welcome to our Community and sorry to hear about this.

The error: "could not validate SAML assertion" is usually due to the X.509 certificate either having expired or it approaching the expiry date.

Can you please get a new X.509 certificate from your identity provider, and set it up again in the admin console? You add add the new cert via the SSO section in Settings tab of your Admin Console. Adding a new X.509 cert should resolve this issue right away.

If the issue persists then it is possibly due to an issue around the time settings. If that's the case, can you validate that your servers are syncing clock times with the NTP standard? Any changes to clock times must be configured on your end, and it might be possible that you need to add a slight skew if your servers are already synced.

In the past some users have reported that changing servers has resolved the issue, for example switching time.windows.com to time.google.com.

I hope this information helps and please keep me posted on your progress. Thank you.

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Saml Assertion validates error
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