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Search bar on Dropbox Web jumbles and skips letters

Level 3

When I try to type a search string into the Dropbox Web search, it jumbles/omits the letters- I suspect this is because as you type, results load.

As an example, I just tried to search for "Toyota" and typed it at normal speed, and it ended up as "tooa".

This does not even come close to happening on any other site, or any other search bar. I have never seen this problem before.  It is specific to Dropbox.

To get around this, I have to literally hit a key and wait... then hit another key and wait...  it's affecting productivity as I work remotely and spend my entire day in Dropbox.  Any help is appreciated.

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Re: Search bar on Dropbox Web jumbles and skips letters

Dropboxer
Hey there (@kobrakeen), I’m wondering if that persists across browsers or through an incognito window/ in private browsing mode for you. Can you try repeating once without any extensions running & see if that amends the behavior? As an additional step, would you mind clearing your browser's cache & see if this does the trick for you this time? If you’re still getting the same results after trying my suggestions, I’d appreciate it if you included a screenshot (omitting personal info) re-creating the behavior in your next reply here, so as to get a better idea of what’s happening.
 
Once you find a bit of time to check back on how this pointers work for you, please do let me know of the outcome here & I’ll do my best to further advise on this discussion. Thanks & have a great day until we talk again! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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Search bar on Dropbox Web jumbles and skips letters
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