cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

default

yes

346 Views
34 Comments
3 Likes
Highlighted
Level 2

There was a problem completing this request

I am getting this error today when attempting to open files through desktop browsers as well as via the mobile app. I have tried two different browsers on my laptop (Firefox 64.0 and Chrome 71.0.3578.98, then Firefox again after clearing full history/cache in safe mode), and also the mobile app on iphone. No dice. 

I can't find a similar scenario in the help center here so I'm posting in the hopes that I can get something else to try!

Tags (1)
1 Accepted best answer

Accepted Solutions
Dropboxer

Re: I chatted with them they say the system is down

Thanks for all your reports, everyone! In order to keep all your concerns collected and to troubleshoot efficiently, your comments concerning this matter were brought together under this thread. 
 
I just wanted to mention that, as our status page also mentions: all systems operational. Should you experience any further issues with this, please don’t hesitate to get back to us. Cheers! grinning face with smiling eyes



Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
34 Replies
Level 2

Sharing unsuccessful

I am trying to share a folder and on both the desktop app and in the dropbox.com online version, I am getting this error "Sharing unsuccessful. We are unable to process your request. Please try again later." Nothing seems to work. Others are having the same issue sharing a folder and document. Thanks!

Reply
Loading...
Level 2

Re: There was a problem completing this request

i am having the same issue today

 

Reply
Loading...

Re: There was a problem completing this request

Same issue

Reply
Loading...
Level 2

Re: Sharing unsuccessful

I'm currently having the same issue. Please fix ASAP!!!

 

Reply
Loading...
Level 2

Re: There was a problem completing this request

same issue! .... was REALLY worried something happened to all my files! 

Reply
Loading...
Level 2

Re: There was a problem completing this request

Same Issue here.  Frustrating because there is no way to contact Dropbox support immediately (e.g. phone number or Chat feature - no one is available right now...).

Reply
Loading...

Re: There was a problem completing this request

Same here. Thought it was an available space issue so I deleted a load of old files, but still not working. I reckon something's gone kaput Dropbox's end...glad it's not just me!

Reply
Loading...

Error Message: There was a problem completing your request

Hi - I'm getting this message when attempting to open folders within Dropbox. It doesn't happen with all folders, but with a lot (including several I need!). On some it then gives a message 'Still Working' and then stops working and reverts back to the directory listing of folders and files.

We have a Dropbox Plus account. I have already checked the space and there is plenty still available (862GB). Also I have tried on different browsers - Chrome and Internet Explorer.

 

Reply
Loading...
Level 2

Re: There was a problem completing this request

I am having the same issue right now. Tried several different browsers and file types. I have a premium account and this hasn't happened before, I am assuming there is an internal problem with Dropbox right now and should be resolved within a reasonable amount of time....hopefully.

 

 

Reply
Loading...
Error Messages

Have a question? Our Dropbox Community is here to help you find an answer!
You won’t have to wait too long for a reply, but why not learn more about the Community while you’re here.

Not the right discussion for you? Find out what else our Community has to say about Error messages.

Or, search our Help Center for even more.

Who's talking
Top contributors to this post