View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
I am getting this error today when attempting to open files through desktop browsers as well as via the mobile app. I have tried two different browsers on my laptop (Firefox 64.0 and Chrome 71.0.3578.98, then Firefox again after clearing full history/cache in safe mode), and also the mobile app on iphone. No dice.
I can't find a similar scenario in the help center here so I'm posting in the hopes that I can get something else to try!
I'm getting the "Error (500) Something went wrong." when attempting to open new files, and I can't access any of my already created files. All I get told is "There was a problem completing this request." This happens both on the dropbox website and the phone app.
I have the same problem with an urgently needed folder.
Same here!
Same issue for the last 45 minutes
Have any of you tried downloading files and had an error as well? I am thinking Dropbox is having measure issues across the board today...
I cannot open up a shared folder and the original poster shared it with me? What happened? How can i fix this? I need the files ASAP
Same here
Need assistance - for some reason my shared file attempts cannot be completed. No other info given by dropbox.
Same here 😞
I am having this issue as well today with 2 very critical folders. Other folders are okay, and the problem I'm having is being encountered by my client in another location in the country, so this is not just me, my browser, my cache. But it is our shared folder... very strange and a bit scary.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!