cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Submit your story to win a $25 Amazon gift card and a Dropbox hoodie! Ends Nov. 16
Known issues updated Learn more
94 Views
9 Comments
0 Likes
Highlighted
Level 2

There was an error completing payment

Have tried to upgrade from the free version to Dropbox plus and keep getting the error message above.  Have tried four devices, three browsers and two credi cards - same message.

Anyone have any ideas?

Dave

9 Replies
Dropboxer

Re: There was an error completing payment

Hey there Dave (@JLNFBDO )- sorry to hear that. Would it be OK if I reached out to you via email to the address you use for your forum's profile so we can have a further look into this with all of our tools available? 

PS:As you say you're getting this with 2 different credit cards and several browsers I'd suggest double checking that you're inputting all the right information correctly too.




Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Level 2

Re: There was an error completing payment

Hi Walter

No problem, look forward to hearing from you.

Dave

Reply
Loading...
Dropboxer

Re: There was an error completing payment

I found your existing ticket on our system and I am getting back to you there shortly Dave (@JLNFBDO)! 

Take a look at your email's inbox and we'll take it from there.

Cheers!




Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Level 3

Re: There was an error completing payment

I am having the same problem.

Reply
Loading...
Dropboxer

Re: There was an error completing payment

Sorry to hear that @hoppybushrat - have you tried multiple browsers and still get this error message? If so, can you confirm that you're inputting all of your billing information correctly?

Moreover, have you contacted your payment vendor to make sure you have enough funds for the purchase of your Dropbox subscription and that your payments are authorized for international payments?

 




Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Level 3

Re: There was an error completing payment

Yes I have used Google Chrome and Internet Exporer. I have entered my details correctly and have before and since been using my credit card for overseas purchases.

Please note it looks like an issue with your website. Look at the link:

https://www.dropbox.com/buy/plus?oqa=qlp&trigger=top

Note that on the left of the screen it refers to $99/year but you are require to agree on the right of the screen referring to $113.85!  That makes me suspicious about it being at your end.

Reply
Loading...
Dropboxer

Re: There was an error completing payment

The sum is for the subscription's price+ tax @hoppybushrat since we collect and remit tax on transactions when required to do so. Taxability and tax rate are generally determined by the location of the buyer and seller, and various state and local tax laws.

Having said that and based on the link you provided, I don't see any issues.  Could you let me know if there's anything I can help with from my end? 




Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Level 3

Re: There was an error completing payment

That was obvious now you explain it but it wasn't obvious before that!

I have now tried on another computer and another 2 browsers with the same result. How did you resolve the problem for Dave that posted about this previously?

Will that solution apply to me perhaps?

Reply
Loading...
Dropboxer

Re: There was an error completing payment

Thanks for the swift response and glad I could hear this helped clear things up for you @hoppybushrat!

I haven't heard back from Nate yet - I guess they might have tried another credit card for the purchase after all. 

Sorry to repeat myself here, yet, have you contacted your payment vendor to make sure you have enough funds for the purchase of your Dropbox subscription and that your payments are authorized for international payments? 




Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Error Messages

Have a question? Our Dropbox Community is here to help you find an answer!
You won’t have to wait too long for a reply, but why not learn more about the Community while you’re here.

Not the right discussion for you? Find out what else our Community has to say about Error messages.

Or, search our Help Center for even more.

Who's talking
Top contributors to this post